Collections Supervisor

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management.

We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com.

The Publicis Re:Sources Guiding Principles define who we are and what we stand for. They reflect the mindset and behaviors that shape how we work, how we support one another, and how we drive progress together.

• People First, Driving Success Together
• Problem Solving Mindset
• Respect Each Other
• Partner and Collaborate as One Team
• Commit to Quality and Standards
• Innovate and Embrace the Future

The Collections Supervisor will report to the Associate Director as well as the VP of Treasury. They will oversee the Healthcare Pillar of the company’s accounts receivable portfolio, representing approximately $900M in total AR across 15 business entities. This individual will lead day-to-day collections strategy, support client account resolution, and ensure strong financial performance within a complex advertising environment.

The ideal candidate brings a proven track record in collections, strong analytical skills, and the ability to drive accountability with urgency. This role will supervise and mentor a team of 2–3 Collections Analysts located in Costa Rica, providing consistent guidance, performance feedback, and cross-team coordination. Successful escalation management, both internally and externally, is critical in this role.

• Portfolio Oversight: Manage and prioritize collections strategy for the Healthcare pillar’s $900M AR across 15 entities, ensuring timely resolution of outstanding balances.
• Prioritize and manage completion of all assigned projects
• Escalation Management: Act as primary escalation point for complex collection issues, disputes, unresponsive clients, and internal stakeholder concerns.
• Team Leadership: Oversee, coach, and mentor a Costa Rica–based analyst team, developing their skills and holding them accountable to performance metrics.
• Process Management: Daily review of aging reports and conduct weekly/monthly AR review meetings with the team, escalate risk items, and recommend actions to mitigate exposure.
• Communication & Collaboration: Work closely with internal departments including Sales, Revenue Operations, Account teams, Billing, and Legal to align actions, and drive issue resolution. Develop and maintain positive working relationships at all levels within the business from customers to business partners ensuring issues are resolved, future business needs are known, and all impacted departments are working together.
• Reporting & Analytics: Analyze collection trends, provide weekly and monthly updates, track KPI performance, and cash flow forecasting. AD hoc reports as necessary.
• Client Interaction: Communicate with external clients when necessary to resolve discrepancies, billing concerns, escalations and strengthen relationships. Respond to questions and requests from customers along with internal contacts in a timely, and accurate manner.
• Policy Compliance: Ensure adherence to company collections policies, as well as industry standards.
• Continuous Improvement: Identify recurring issues, propose automation or workflow enhancements, and support operational excellence.

• Minimum 3 years of professional Collections or AR experience.
• Leadership and coaching capability- Experience supervising or mentoring team members preferred.
• Advertising, media, or agency experience preferred
• Demonstrated experience managing escalations and complex account portfolios
• Excellent communication skills—written, verbal, and stakeholder-facing
• Strong interpersonal skills with the ability to collaborate across teams and client groups
• Advanced Excel proficiency, including pivot tables, VLOOKUP/XLOOKUP, and data analysis
• Ability to work independently, with strong time management, organizational skills, and extremely detailed orientated.
• Results-driven and proactive mindset
• Analytical and strategic thinking
• Strong business judgment and professionalism
• Ability to thrive in a fast-paced, deadline-driven environment
• SAP experience preferred.

Additional Information

Annual compensation range: $65,000 - $80,000 depending on location and experience.

All your information will be kept confidential according to EEO guidelines.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relations. "Sponsorship is not available for this position."