Commercial HVAC Service Technician

Job Title:

• Commercial HVAC Service Technician Operating Company: AIR Carolinas Job Location: Asheville, NC FLSA Status: Non-Exempt Pay Range: $25-45/hour About : AIR Carolinas – A member of the AIR Control Concepts family.
• AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina.
• Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions. AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry.
• This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization.

While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation. Check out our website:

• AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC Job Description: Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems.
• From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Essential Duties and Responsibilities:

• To succeed in this role, a Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction.

Core responsibilities include:

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems.
• Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up.
• Accurately complete service reports, work orders, and related documentation in a timely manner.
• Vehicle & Equipment Readiness – Maintain a clean, organized, and well-stocked service vehicle.
• Ensure personal tools and equipment are kept in optimal working condition.
• Training & Mentorship – Stay up to date through ongoing technical training.
• Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

Additional Role Highlights:

• Some overnight travel may be required depending on jobsite location.
• Partial tool set provided by the company.
• All required PPE is supplied by Hobbs & Associates.
• Technicians receive a company-issued corporate credit card for job-related expenses.
• Extensive on-the-job training is provided at no cost to the employee, with opportunities to grow skillsets over time.

Competencies:

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions.
• Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service.
• Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions.
• Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience and Requirements:

• 5-7 years minimum commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM-specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
• Strong communication and customer service skills with a professional, team-focused mindset.
• Valid driver’s license with clean driving record; able to pass a background check and drug screening.
• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
• Willingness to participate in an on-call rotation for emergency service coverage.

Physical Demands/Work Environment:

• This role is primarily field-based and physically active.
• HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces.
• Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites.
• While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands-on work with tools and equipment.
• Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.
• Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically.
• Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.
• This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites.
• Noise levels may range from low to high depending on the job location.

Benefits:

• We offer a competitive and comprehensive benefits package, including: Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.
• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
• Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team.
• The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment.
• Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals. Powered by JazzHR