Position Summary: The Wine and Beer Consultant will create an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages our customers to return. Assist department and store management in reaching sales and profit goals, as well as inventory objectives. Embrace our Customer 1 st strategy through sales plan execution, display planning, pricing/signage maintenance, and vendor management while demonstrating the company's core values of respect, honesty, integrity, diversity, and safety of others. Desired Previous Job Experience * Beer/Wine/Liquor experience in service industries. * Certifications such as Certified Specialist of Wine, Certified Wine Educator, or Court of Master Sommelier membership. Minimum Position Qualifications: * Must be 21 or older and legally eligible to work for an ABC license. * Working knowledge of Microsoft Office. * High School Graduate or GED equivalent. Essential Job Functions: * Practice and promote exemplary customer service, including greeting every customer, answering questions, and offering information and suggestions of products. * Respond to all customer calls or requests within 24 hours. * Schedule and execute engagement events by conducting in-store tastings, following the division specials promotions calendar, and supporting tastings scheduled through third parties. * Gain and maintain knowledge of products sold, pronunciation, origin and definition of industry terms. * Execute the adult beverage category display plans and special in-store promotions in consultation with store management. * Ensure that federal, state, and local Alcoholic Beverage Control (ABC) guidelines are always met and check for valid identification of bar patrons. * Drive sales by executing sales plans, corporate programs, and following merchandising standards. * Stay current with seasonal and/or local trends in the industry. * Work with store management and/or department managers to execute primary display and cross merchandising programs. * Maintain accurate signage and follow division standards for display signage and shelf tags, including 90/20 sections. * Conduct scan audits daily to ensure that tags and signage are accurate. * Maintain electronic updates for TapHunter and Digital Chalkboard. * Order appropriately, manage Computer Assisted Order (CAO) entries, and manage days' supply to meet the division's goals. * Inspect the department for low stock, out of stocks, variety, rotation, taking corrective action when necessary. * Communicate stock status/needs and sales plans to distributors. * Using guideline methods, accurately fill, seal, and ring up customer growler orders. * Serve food and beverage orders to bar area patrons. * Accurately process customer transactions at the POS system. * Maintain supplies, equipment, cleanliness and sanitation to health department and company specifications. * Track dating, and follow cleaning procedures on tap systems for wine and beer. * Must be able to take direction, assess priorities, and demonstrate ownership of best practices. * Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. * Comply with safety procedures and identify and report unsafe conditions to store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or member of store management of any items in need of repair. * Must be able to perform the essential functions of this position with or without reasonable accommodation
BEER-WINE-LIQR/GROWLER STATION ATTENDANT • Lynchburg, US
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