Office Manager ABA

Position Overview:
The Office Manager is responsible for ensuring smooth administrative and operational functions within an assigned clinic. This role supports day-to-day workflows, maintains compliance with BrightPath Behavior standards, and promotes a positive, organized, and professional clinic environment. In clinics where a Clinic Director or Senior Clinic Director is not on-site full-time, the Office Manager may serve as the primary point of contact for daily operations and staff support.

Clinic Locations:
FLSA Status: Salaried, Exempt
Salary: $40k - $60k per year

At BrightPath Behavior, you’re surrounded by support, with teammates who show up for one another, share techniques, work collaboratively, and celebrate wins. Through play-based therapy, you’re committed to impact; every new word, skill mastered, and smile reflects the care you bring, and the difference you make for children and their families. Your growth isn’t just possible; it’s encouraged. You’ll learn from peers and mentors every day through hands-on training, shared knowledge, and opportunities to master techniques that open doors for your future.

Responsibilities

Office Operations
•Oversee daily clinic operations, including opening/closing procedures and document management
•Support clinic performance by partnering with leadership to meet established caseload and clinical KPIs
•Serve as the on-site contact for resolving technology, equipment, and facility-related issues
•Manage expense tracking and order supplies as needed
•Audit session notes and ensure timely resolution of documentation discrepancies
•Lead monthly team meetings to support training and clinic operational initiatives

Leadership & Team Management
•Coach and mentor staff to support professional development and adherence to organizational standards
•Provide ongoing performance feedback and complete annual evaluations for assigned direct reports (Behavior Technicians and RBTs)
•Partner with Human Resources to resolve employee relations concerns in a timely and professional manner
•Support a positive and collaborative workplace culture, including coordination of team-building activities

Recruiting & Onboarding
•Partner with Talent Acquisition to fulfill clinic staffing needs
•Conduct interviews and collaborate with clinic leadership on hiring decisions
•Oversee new hire onboarding, ensuring completion of required documentation, training, and certifications
•Maintain records of employee certifications (RBT, CPR/BLS) and coordinate renewals

Scheduling & Resource Management
•Manage clinic-wide staff and client schedules to ensure coverage and operational efficiency
•Adjust scheduling to accommodate changes in availability, client needs, or staffing transitions
•Coordinate clinic events, team-building activities, and community engagement efforts

Office Safety & Compliance
•Implement and monitor safety protocols in accordance with company policy
•Lead safety drills and coordinate required staff safety trainings
•Identify and resolve maintenance and facility concerns with internal teams and external vendors
•Ensure HIPAA and healthcare compliance in all administrative workflows

Key Performance Indicators
•Refer to the Office Manager Annual Performance Review document

Required Skills

• High school diploma or equivalent required; bachelor’s degree preferred
• Current CPR certification
• Proficiency in Microsoft Office and Central Reach
• Previous experience with Administrative or Operational functions within ABA Therapy, preferred
• Familiarity with Applied Behavior Analysis (ABA), HIPAA, and healthcare compliance
• Demonstrated leadership and team management skills
• Strong communication, organizational, and relationship-building abilities
• Ability to maintain confidentiality and accuracy in all responsibilities