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Futonland
eCommerce Customer Service RepresentativeFutonland • Newark, New Jersey, United States
eCommerce Customer Service Representative

eCommerce Customer Service Representative

Futonland • Newark, New Jersey, United States
30+ days ago
Salary
$17.00–$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

  • Customer Assistance: Guide and assist customers in making purchases.
  • Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
  • Order Management: Create, verify, and qualify new orders using our POS system.
  • Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
  • Lead Management: Work on sales leads and customer queries using Zendesk.
  • Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.


Qualifications and Skills:

  • Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
  • Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
  • Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
  • Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
  • Communication: Excellent oral and written communication skills.


Join our team and help create a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!



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    ECommerce Customer Service Representative • Newark, New Jersey, United States

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