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Hub Group
Account Management SpecialistHub Group • Memphis, TN, United States
Account Management Specialist

Account Management Specialist

Hub Group • Memphis, TN, United States
30+ days ago
Job type
  • Full-time
Job description

Essential Job Functions:

  • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
  • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
  • Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
  • Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
  • Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
  • Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
  • Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
  • Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
  • Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Requirements:

  • Bachelor's degree in business, logistics, supply chain, or management preferred.
  • Experience in the transportation industry preferred.
  • Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
  • Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
  • Highly effective communication, both verbal and written.
  • Attention to detail, organizational skills, and customer focused.
  • Ability to work weekend rotation when scheduled.
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Account Management Specialist • Memphis, TN, United States

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