Technical Writer II - Help Center Remote, Canada

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients.Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade.With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets.Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases.Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.The RoleAddepar Design shapes wealth managers' digital experiences.By designing and delivering intuitive, easy-to-use products, we help wealth managers grow their businesses and provide best-in-class services to their clients.We foster an agile, client-centered work environment focusing on constructive feedback and collaboration.We're passionate about delivering innovative, accessible, and premium products that redefine our clients' day-to-day financial activities.In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services.You'll craft the foundational content that ensures every new user feels immediately welcome, quickly understands our products, and gains the confidence to begin their journey toward expertise.You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more.You'll research, author, edit, proofread, format, and publish the content following Addepar's style guidelines.Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar's multi-product platform.Our ideal candidate is a strong technical writer and editor with a keen eye for detail.You promote innovation, strategic decision-making, and thoughtful risk-taking.You're eager to join our team, roll up your sleeves, and do great work.You'll report to the Content Design Manager for the Help Center.What You'll DoDevelop a deep understanding of our users, products, and unique challengesWrite clear, easy-to-follow help articles and guidesManage and prioritize incoming requests for new articles and updatesPartner with SMEs to determine the best flow and structure of your contentFacilitate productive meetings and working sessionsRun content reviews at key milestones, and participate in peer content reviewsAudit existing articles for out-of-date information, typos, and broken linksTrack article engagement and address user feedbackRecommend new ways of grouping, classifying, and labeling help contentLearn and gain expertise in our design and operational toolsHelp evolve the voice and tone of self-guided supportWho You Are2years of technical writing experienceAn inspiring portfolio that showcases how you approach help content.Must include writing samplesFantastic writing (American English), editing, and proofreading skillsComfortable leveraging AI tools to streamline content creation, research, and documentation workflows.Familiar with design systems and editorial style guidesFamiliar with Figma, Zendesk, Confluence, and JiraExperience working with or in a customer support organization is a huge plusAble to work independently, communicating across multiple time zonesHigh emotional intelligence.People enjoy working with you!Our ValuesAct Like an Owner - Think and operate with intention, purpose and care.Own outcomes.Build Together - Collaborate to unlock the best solutions.Deliver lasting value.Champion Our Clients - Exceed client expectations.Our clients' success is our success.Drive Innovation - Be bold and unconstrained in problem solving.Transform the industry.Embrace Learning - Engage our community to broaden our perspective.Bring a growth mindset.In addition to our core values, Addepar is proud to be an equal opportunity employer.We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions.We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.PHISHING SCAM WARNING :Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media.The imposters are creating misleading email accounts, conducting remote interviews, and making fake job offers in order to collect personal and financial information from unsuspecting individuals.Please be aware that no job offers will be made from Addepar without a formal interview process.Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process.If you have any questions, please reach out to TAinfo@addepar.com.Equal Opportunity and Disability InformationOur policy is to provide equal employment opportunities to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.We may collect voluntary self-identification information for compliance purposes.Details about how information is collected and used are provided in our policy and notices.#J-18808-Ljbffr.