Business Process Analyst / Technical Writer (Remote)

The following states / districts are excluded from this job ad :AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WYLocation :RemoteWe are seeking an experienced Business Process Analyst / Technical Writer to support the Department of Veterans Affairs (VA).This role offers the opportunity to make a meaningful impact by translating complex technical concepts into clear, user-friendly documentation that supports mission-critical cybersecurity initiatives.Position Description :The Business Process Analyst / Technical Writer will help support the Cybersecurity Execution Management Services (CEMS) Task Lead and Team with software technical writing on a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).Minimum / General Experience :10 years of experience with business process analysis and technical writingMinimum Education :Bachelors degree in computer science, electronics engineering or related fieldEssential Skills / Qualifications :Excellent experience creating and maintaining high quality software documentationExcellent experience writing use casesExcellent experience writing implementation plansAbove average experience making complex technical concepts easily understandable to a variety of audiences using text and picturesStrong knowledge of the Microsoft Office Suite (e.g., SharePoint, Teams, Word)Ability to work in a collaborative, team-based environmentExcellent oral and written communication skillsExcellent attention to detail skillsAbility to work in a shift-based environment to support 24 / 7 cybersecurity operationsExperience with Zero Trust programs (preferred)General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.Assignment Location - RemoteSedentary Work - Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Typing, communicating, repetitive motions.Close visual acuity to prepare and analyze data, view computer monitors and read.May need to view presentation screens and other visual aids in a virtual setting.Inside environmental conditions with protection from outside elements.Security :Ability to obtain / maintain a Federal Civilian Public TrustU.S.Citizenship or Permanent Resident that has lived in the United States for at least 3 yearsFederal Civilian Public Trust Consists of a review of up to but not limited to :Covers 10 year period and in some instances lifetime eventsOPM Security Investigations Index (SII)DOD Defense Central Investigations Index (DCII)National Agency Check (NAC) recordsFBI name checkFBI fingerprint checkCredit report checkWritten inquiries to previous employers and references listed on the application for employmentPotential interviews with the subject, spouse, neighbors, supervisor, coworkersLaw enforcement checkCourt records checkEducation check- Attendance and DegreesTasks / activities include, but are not limited to :Works with internal teams to obtain an in-depth understanding of the product, use case or implementation to draft documentation including use cases documents, implementation plans, and training documentationProduces high-quality documentation that meets applicable standards and is appropriate for its intended audienceMaintains version control and organization of all documents within approved repositoryWrites easy-to-understand user interface text, online help, and developer guidesCreates tutorials to help end-users use a variety of applicationsCreates standard operating procedures (SOPs)Develops and writes white papers and other ad hoc requests monthlyReviews and provides modifications to existing Communication Plans, Concept of Operation, and Process Asset Library MapsAnalyzes existing and potential content, focusing on reuse and single-sourcing opportunities while providing and implementing recommendationsRecords accurate system requirements as defined by system ownerCompensation & Benefits :The annual projected pay range for this position is $75,697.00 - $84,915.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.Oxley Enterprises, Inc.offers a full array of benefits including :Medical, dental, vision and prescription drug coverage for you and your family.Life Insurance, short-term disability and long-term disability paid for by the Company.Supplemental coverages including Accident, Critical Illness, and Hospital.Additional Life insurance coverage for you and your dependents.401k plan with various options to select based on your retirement goals.Oxley Enterprises , Inc.is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs.Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025).Oxley is a 2019 - 2024 Department of Labor HIRE Vets Medallion Award Winner.Oxley is Virginia Values Veterans certified.All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at :with the following information :Subject Line :Accommodation RequestProvide a description of your accommodation requestInclude your contact information :Full name, Email address, Best number to reach you (optional)We participate in the E-Verify program..