Role :Remote Desktop SupportLocation :- Melbourne FLPrimary :IP Phone support experience necessaryExpert in handling Office Applications i.e Outlook MS Teams Zoom ConferencingUnderstanding of Networking.e Routers Switches LAN / WANJob description :Responsibilities :-Coordinate desktop changes to avoid deployment collisions.Prepare requests for rolloutPrioritize change requestsCreate roll implementation processKeep track of request and make sure they are implemented as plannedParticipate in incident handling concerning desktop changes.Participate in projects concerning bigger desktop changes for example rollout of new antivirus.Microsoft environment knowledge (desktop & server).Have some level of technical understanding of the products building up a desktop service.Experience from the desktop environment.Understanding and experience of change management process.Phone support experience necessary.Technical helpdesk or technical call center experience is necessary.Disciplined systematic problem solving skills required.Windows Operating systemsClients :Windows7 Windows Vista Windows XP Windows 2000Servers :Windows 2000 Windows 2003 Windows 2008Knowledge of Active Directory Exchange 2003 / 2007ITSM ticketing tools such as Remedy HP Service Center Peregrine Service CenterRemote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native toolsMS Office Suite (XP) :MS-Word MS-Excel MS-PowerPoint MS-Outlook MS Project and MS VisioInternet browsers (e.g.Explorer Chrome Firefox)VPN and remote dial-in usersSupport for laptop desktops and printersPDA and blackberry supportOthers :Adobe Acrobat and other common desktop applications like Winzip etcExcellent communication and conversation skills (Verbal and Written)Good documentation skills B2 LEVELShould have a great customer handling skillsAble to handle unforeseen situationsOther Skills / ExperienceAbility to successfully provide hardware / software / network problem analysis and resolution support over the phone.Personal dedication to providing high quality superior service at all times.Ability to finish what is started is a must.Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared.Ability to learn new information quickly and the willingness to do so at all times.Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.Customer FocusTeamworkTechnical ExpertiseInterpersonal EffectivenessConcern for Order and QualityHigh level of acceptanceCan drive HCLs value and its methodologyTotal :3-4 yrs of University education post High school (.or Diploma)Relevant :2 - 3 years of help desk / desk side customer service and support experience with problem solving involving hardwarePreferred MCP / MSCE / MSCA or HDI CSSITIL knowledge of V2 or V3 especially on Service Desk Incident Problem and Change Management preferredEducation requirementsBachelors / Masters / EquivalentKey SkillsMac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,TroubleshootingEmployment Type :Full TimeExperience :yearsVacancy :1.
Apptad- Remote Desktop Support • Malabar, FL, United States
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