Manager on Duty

POSITION OVERVIEW:

The Manager on Duty works closely with all department heads to lead the Rooms & Mini Bar strategy of the hotel. More specifically, responsibilities include: overseeing the Rooms and Food & Beverage/Mini Bar Division, which consists of Front Desk, Concierge, Guest Services, Attache, Housekeeping, Laundry, and Minibar operations. The Manager on Duty is responsible for achieving the strategic goals of the Hotel through managing an extremely large budget, ordering decisions, and P&L analysis.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

AveragePercent ofTime

30% Direct the activities of key guest contact departments by giving guidance, leadership, and instruction to department heads. Overall budget approval authority for rooms division departments.

25% Oversees F&B operations related to minibar responsibilities, ensuring quality, cost control, and guest satisfaction.

20% Monitors all room-related systems that directly impact the guest, to ensure proper procedures are in place and followed, allowing for an outstanding guest experience.

15% Communicates with guests and associates both verbally and in writing to answer questions and resolve issues.

10% Facilitates the coordination of special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
• Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved.
• Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests. Resolves complaints on behalf of the Director of Rooms.
• Coordinate processes that align hotel operations and revenue management to enhance profitability and overall guest satisfaction.
• All other tasks as assigned by the Director of Rooms, Hotel Manager, F& B Director, or General Manager.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical ActivityFrequency

SittingFrequent

WalkingFrequent

Climbing stairsOccasional

Crouching/Bending/StoopingOccasional

Pushing/PullingOccasional

ReachingConstant

GraspingFrequent

TalkingConstant

HearingConstant

Lifting/CarryingOccasionally up to 25 lbs.

Near VisionConstant

Far VisionConstant

SmellOccasional

TravelOccasional

ORGANIZATIONAL RELATIONSHIPS:

Positions directly reporting to this position (titles):

Director of Rooms

Director of Front Office

Director of Housekeeping

Housekeeping Manager

Front Office Manager

Manager In Training

Mini Bar Attendant

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities.

• Knowledge of computer systems for registration, reservations, communications and back-up systems.
• Mathematical comprehension to understand and interpret numbers as they apply to operations.
• Ability to read, write, speak and understand the English language to communicate with guests and team members.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

QUALIFICATION STANDARDS EDUCATION

Associates or Bachelor's Degree

3 Years of Hospitality Leadership Experience

EXPERIENCE

Three years’ experience in Rooms Division. Experience in the effective management of associates and managers.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Full-Time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.