SUMMARY:
The Guest Relations Coordinator is primarily responsible for providing information and resolutions through Guest interactions (inquiries, feedback and problems) that result in Guest recovery. This position collaborates with the Manager, Guest Relations and the VP of Business Strategy & Communications to evaluate and determine Guest engagement and recovery solutions, as well as interfacing with other internal departments and external partners as necessary.
SPECIFIC RESPONSIBILITIES:
KEY INTERFACES:
Guests, Business Strategy, IT, Marketing, 3rd Party Guest Metrics partners.
MINIMUM REQUIREMENTS:
Guest Relations Coordinator • San Antonio, TX, US
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