Head of Excess Claims, Americas
USA
As the Head of Excess Claims, Americas, you will play a critical role in leading a team of experienced claim professionals that handle excess claims and support multiple business units within AXA XL that write excess coverage. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.
DISCOVER your opportunity
What will your essential responsibilities include?
·Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Excess Claims in accordance with established Claim Department guidelines, service standards, and state regulations.
·Managing claim audits and ensuring FIC compliance across the team. Drive analytics and data development for multiple Underwriting business units and Actuarial through identification and reporting on claim trends.
·Collaborating with multiple Underwriting teams in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
·Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
·Partnering with other Claim Managers to facilitate internal North American Casualty plans and strategies.
·Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
·Maintaining close supervision of vendor management and expense control within the unit.
·Focusing on each team member’s individual performance, development and success.
You will report directly to the Head of Casualty Claims, Americas.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
·Diversified claims background, ideally with experience in Excess lines of business, including the wholesale / retail brokerage arrangement; advanced years of experience with handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
·Possesses analytical skills and sound judgment.
·Proficient knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
·Management skills: ability to coach, develop, set expectations, evaluate and hold people accountable for performance. Serves as a role model – setting a high bar for performance, engagement and commitment. Able to work and lead well under pressure.
·Communication skills: excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
·Ethics: has an impeccable reputation for ethics, integrity and the highest standards of professionalism.
·Education: undergraduate degree required; possession of applicable state adjuster licenses required.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity
Head of Excess Casualty Claims • HARTFORD, CONNECTICUT, UNITED STATES
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