Talent.com
Aunalytics
Managed Services EngineerAunalytics • South Bend, IN, US
No longer accepting applications
Managed Services Engineer

Managed Services Engineer

Aunalytics • South Bend, IN, US
30+ days ago
Job type
  • Full-time
Job description
Position Overview As a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support, a deep understanding of client environments, and proactive service delivery management. Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee delivery of technical services, and act as the main escalation point for unresolved technical issues. Essential Duties & Responsibilities:

Provide Multi-Client Support:

  • Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
  • Work closely with clients to identify their needs and ensure client satisfaction
  • Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
  • Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes
  • Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
  • Document, track, and monitor problems to ensure a timely resolution
  • Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  • Provide on-call support as needed (including after hours on a rotational basis)
  • Serve as a mentor and trainer to members of the Service Desk

Manage Incidents: Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.

  • Analyze system logs and identifying potential issues with computer systems

Conduct Proactive Maintenance: Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.

  • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring
  • Participate in after-hours maintenance windows

Maintain Communication and Documentation: Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.

  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software use
  • Provide guidance and training to clients on new systems, software, and best practices for IT usage.

Uphold Service Level Agreements (SLAs): Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction

Other duties as assigned

Required Skills:
  • 3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
  • Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
  • Strong background in Microsoft Office 365
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
  • Experience working with Citrix and Remote Desktop Services
  • Experience with remote access, UPS's, print servers and printer maintenance and repair
  • Experience AutoTask a plus
  • Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
  • Excellent interpersonal, written, and verbal communication skills required
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
  • Share our values: growth, relationships, integrity, and passion
What's in it for You?
  • Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
Create a job alert for this search

Managed Services Engineer • South Bend, IN, US

Similar jobs

Manager - Power Generation Commissioning

MacAllister MachineryNiles, MI, US
Full-time

This position is responsible for managing and coordinating the installation and startup of a large volume of Caterpillar generator packages.This role will supervise skilled MMC field technicians, a... Show more

Financial Services Representative - Cincinnati, OH

Fidelity InvestmentsSouth Bend, IN, United States
Full-time

Financial Services Representative.Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, w... Show more

 • Promoted

Dental Practice Manager — Lead Operations & Patient Care

Dental Care AllianceSouth Bend, Indiana, United States
Full-time

The Dental Care Alliance is seeking a Dental Practice Manager in South Bend, IN to lead daily operations and enhance patient satisfaction.Ideal candidates will manage profit and loss while ensuring... Show more

 • Promoted

Nuclear Engineer

US NavyEau Claire, MI, US
Full-time

Nuclear Engineer (Naval Reactors Engineer).Design, regulate, and oversee the Navy’s nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissionin... Show more

 • Promoted

Operations Manager - Landfill

Republic Services, Inc.Argos, IN, United States
Full-time

POSITION SUMMARY: Within a business unit, the Operations Manager - Landfill manages the landfill operations to ensure all activities are in compliance with safety, environmental and equipment maint... Show more

 • Promoted

Manufacturing Maintenance Lead

Griffin Tool Inc.Saint Joseph, Michigan, US
Full-time

Job DescriptionJob Description.We are seeking a Manufacturing Maintenance Lead to become a part of our team! You will perform necessary work to keep machines, mechanical equipment, and structure of... Show more

 • Promoted • New!

Commercial Tire Service Manager

Zolman's Best One Tire and ServiceSouth Bend, IN, US
Full-time

Zolman's Best One Fleet Service is looking for a Commercial Tire Service Manager to join our team! This role would be an ideal fit for somebody who is a leader, has a positive attitude, enjoys work... Show more

 • Promoted

Service Advisor

Levalley Chevrolet Buick GMCBenton Harbor, MI, United States
Full-time

As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagno... Show more

 • Promoted

Bilingual Account Manager

Premier Rental PurchasePlymouth, IN, United States
Full-time

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time.Responsible for the proper and timely delivery, relocation, service calls, and retrieval of me... Show more

 • Promoted

Maintenance Manager

Avenues RecoverySouth Bend, IN, USA
Full-time
Quick Apply

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with 18 locations.We offer highly individualized treatment in a clean, modern, comfortable setting,.PHP, IOP, and o... Show more

Supervisor - Machine Maintenance

Advanced Technology ServicesPLYMOUTH, Indiana, US
Full-time

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom.We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985... Show more

 • Promoted

ASST STORE MGR - 21 and older only - in ARGOS, IN S11092

Dollar GeneralArgos, IN, United States
Full-time

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more

 • Promoted

Controls Engineer

JVISBenton Harbor, MI, United States
Full-time
Quick Apply

The Controls Engineer will apply knowledge of Controls and Mechanical Technology to new and existing processes to maximize Overall Equipment Effectiveness.Train, coach, and mentor manufacturing and... Show more

Energy Efficiency Engineering Lead

Resource InnovationsSouth Bend, IN, US
Full-time
Quick Apply

Resource Innovations is seeking .We are seeking a highly skilled and motivated Lead Engineer with a strong background in custom and energy management DSM program engineering to join our d... Show more

Quality Operations Efficiency Analyst

Zentis North AmericaPlymouth, IN, United States
Full-time

Quality Operations Efficiency Analyst/h2pZentis is Europes number one fruit processing company and one of the leading brand manufacturers of jams, sweets and custard-based dessert.The Companys Nor... Show more

 • Promoted

Customs and Duties Manager

CroweSouth Bend, IN, United States
Full-time

Your journey at Crowe starts here:.At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an i... Show more

 • Promoted

Store Manager in Training

CVS HealthSouth Bend, IN, United States
Full-time

Store Manager In Training/h2pWere building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, youll be surrounded by ... Show more

 • Promoted

Senior Therapeutic Area Specialist, Oncology - Indianapolis North

Bristol Myers SquibbPlymouth, IN, United States
Full-time

Senior Therapeutic Area Specialist, Oncology - Indianapolis North.Those aren't words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual.Here, uniquely ... Show more

 • Promoted

Assistant Service Center Manager

ValvolineSouth Bend, IN, United States
Full-time

Assistant Service Center Manager.Assistant Service Center Manager.Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match.As an Assistant Service Center Manager (ASCM), you are th... Show more

 • Promoted

Technical Sales Coordinator

Welsh and AssociatesBenton Harbor, MI, United States
Full-time

Customer Service Representative.Step into a customer-facing role with a manufacturer that solved a long-standing challenge in metal building design through innovation and necessity.Their patented s... Show more