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Steak 'n Shake
Instructional DesignerSteak 'n Shake • Indianapolis, Indiana, United States
Instructional Designer

Instructional Designer

Steak 'n Shake • Indianapolis, Indiana, United States
6 hours ago
Job type
  • Full-time
Job description

Instructional Designer (QSR / Operations Training)



Location: Remote/Hybrid in a main Steak n Shake
Market

Department: Learning & Development

Reports to: VP Training



Steak n Shake is seeking an experienced Instructional
Designer
to create engaging, performance-driven training for our restaurant
and corporate teams. This role partners closely with Operations and
cross-functional teams to deliver learning that improves execution, guest
experience, and retention.



This position is ideal for a learning professional who
combines strong instructional design expertise with an understanding of quick-service
restaurant (QSR), retail, or hospitality operations
.









Responsibilities




  • Design
    and develop eLearning, instructor-led training, and job aids for frontline
    and leadership roles

  • Apply
    adult learning theory and instructional design models (ADDIE, SAM)

  • Align
    training with operational initiatives, menu changes, and promotions

  • Develop
    and manage content in the LMS; incorporate video and interactive learning

  • Evaluate
    training effectiveness using feedback, LMS data, and field metrics

  • Partner
    with Operations to pilot, refine, and roll out training programs

  • Visiting
    restaurants to observe operations, validate effectiveness, and gather
    feedback



Qualifications




  • Bachelor’s
    degree in Instructional Design, Education, or related field, Master’s
    degree a plus

  • 5+
    years instructional design experience (QSR, retail, or hospitality
    preferred)

  • 5+
    years’ experience training frontline hourly teams and managers

  • Proficiency
    (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise,
    Camtasia, Canva, Adobe, Vyond)

  • Strong
    communication, project management, and stakeholder collaboration skills
    with proven ability to meet deadlines

  • Data
    driven mindset with the ability to evaluate learning impact using
    Kirkpatrick type frameworks

  • Knowledge
    of food safety standards, QSR standards, and hospitality principles



Additional Details




  • You are
    in one of the following areas: Indianapolis, Cincinnati, Nashville, St.
    Louis, Atlanta, Tampa, Orlando

  • Average
    5% travel for field observation, analysis, and implementation evaluation

  • Passion
    for operational excellence and learner-centered design

  • Role
    is fast-paced, operations-driven with high visibility and impact

  • Opportunity
    to directly influence guest experience, team performance/retention





About Steak n Shake



Steak ‘n Shake is a classic American brand born on Route 66
in 1934. We are the creators of the Steakburger, extraordinary homemade
milkshakes, and famous beef tallow fries. We use higher quality
ingredients. We care about our people by proudly being the maximum wage
employer. We seek to lead in food quality and service and embrace leading
technologies such as Bitcoin. We are proud to be an American company.


#TBCorp



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Instructional Designer • Indianapolis, Indiana, United States

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