Engineer

UPS Field Service Engineer (FSE) / Field Service Engineering

West Palm Beach, FL
Full-Time | Field-Based (Home-Based with Travel)

About the Opportunity

We are recruiting on behalf of a U.S.-based provider of critical power and technical services supporting mission-critical infrastructure across healthcare, industrial, municipal, and commercial environments.

This opportunity is ideal for an experienced UPS Field Service Engineer with strong hands-on expertise in power electronics, commissioning, maintenance, and emergency response, who thrives in field-based roles and customer-facing technical environments.

Position Overview

The UPS Field Service Engineer (FSE) is responsible for applying in-depth technical knowledge of UPS systems, batteries, PDUs, STSs, and related power electronics. This role includes commissioning, startup, preventive maintenance, troubleshooting, and emergency support at customer sites.

The position is field-based, operating primarily within the assigned region, with occasional national travel.

Key Responsibilities

• Perform commissioning-focused design reviews, prepare test procedures and reports, and oversee on-site testing

• Execute UPS startup, preventive maintenance, emergency response, and field modifications

• Troubleshoot and resolve operational and maintenance issues involving UPS systems, batteries, PDUs, STSs, and related equipment

• Coordinate with internal technical support teams to resolve complex system issues

• Assist in the development and execution of Methods of Procedure (MOPs)

• Complete Field Service Reports accurately and promptly, providing proactive recommendations to clients

• Train periodically at company facilities on testing equipment, rebuilding systems, and new technologies

• Maintain a high level of professionalism and customer service at all client sites

• Operate independently with strong initiative while following established safety and technical standards

Benefits

• Competitive salary with full benefits package

• Paid Time Off (PTO)

• 401(k) with company matching

• Vehicle allowance and gas card

• Comprehensive medical, dental, and vision insurance

• Life insurance, short-term and long-term disability

• Ongoing training and professional development

• Long-term stability and career growth opportunities

Why This Opportunity

• This role offers stability, growth opportunities, and a supportive benefit package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities. If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.

Location Preference

Candidate is preferred to live in West Palm Beach, FL

QUALIFICATIONS

• 3–5+ years of relevant field service experience (10+ years preferred)

• Strong troubleshooting experience with:

  • UPS systems

  • Batteries

  • PDUs / STSs

  • Power electronics and control systems

• Proficient with hand tools and test equipment for maintenance and repairs.

• Strong verbal, written, and customer-facing communication skills

• Ability to work independently with resourcefulness and initiative
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Primarily regional travel within South Florida; occasional national travel may be required for emergencies.

Preferred / Bonus Experience

• Prior experience with third-party UPS service providers

• OEM factory training or hands-on experience with brands such as:

  • Vertiv / Liebert

  • APC / Schneider Electric

  • Eaton / Powerware

  • Emerson

  • MGE

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• Technical degree or trade school background (electrical, mechanical, power systems)

• Military technical background (Navy EMN, ETN, MMN; Army Power Generation; Air Force Power Production; Coast Guard, etc.)