Analyst

JOB SUMMARY/PURPOSE

This position is responsible for helping to support and guide Credit & Collections daily operations including managing arrears, bankruptcies, deposits, and other C&C functions. Responsible for assessing the credit worthiness of customers and obtaining proper securitization (deposits, LOC, Surety, etc) for customer utility usage. Collaborate with cross-functional teams to address credit and collection issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes, as well as participate in and lead process improvement initiatives.

JOB DUTIES/RESPONSIBILITIES

• Utilize technical capabilities to independently research issues, analyze data, make recommendations, and lead process improvement initiatives centered around resolving billing, arrears, payment, write off, and customer experience issues. Work with relevant external / internal stakeholders and customers to ensure tasks are completed accurately and timely
• Track, measure and report out on daily operations and controls for Uncollectible Bad Debt. Create analytical tools such to measure impacts to financial statements
• Participate in special projects as defined by management to support business processes such as Collections and Bad Debt Expense
• Document processes using methodology consistent throughout the organization, and participate in cross-functional training when necessary
• Provide daily guidance, account analysis and assistance on resolving technical or difficult issues. Collaborate with cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes
• Lead process improvement initiatives by defining requirement, testing functionality, making recommendations on procedures and courses of action related to the department operation and efficiency, and customer arrears performance
• Lead month-end close reconciliation with reporting on Uncollectible Bad Debt. Work cross functionally with Finance, Accounting, ICO, and IT to increase customer collections and reduce Bad Debt Expense
• Assess the arrears of customers and obtain proper securitization (Deposits, LOC, Surety, Collections, Bad Debt, Bankruptcy etc.) for customer utility usage
• Able to proactively identify both problems and opportunities, analyze root cause and possible solutions, and present findings in clear and concise manner to peers, managers, and senior leadership.

MINIMUM REQUIREMENTS

Minimum education required of the position
Bachelor's Degree in a technical or business-related field required or equivalent work experience. Desired Master's degree.

Minimum experience required of the position

• Analyst III: 4-6 years of professional experience
• Analyst Sr: 6+ years of professional experience
• Preferred: CCS experience

Minimum knowledge, skills and abilities required of the position

• Proficiency of Microsoft Office: Word, Excel, and PowerPoint
• Requires technical skills with ERPs such as SAP, Maximo, Oracle etc.
• Advanced analytical skills and experience working on multiple assignments
• Requires expanded conceptual knowledge in own discipline and broaden capabilities.
• Understands key business drivers; uses this understanding to accomplish own work
• Must be able to provide leadership and guidance to junior team members and explain complex information to others in a straightforward manner
• Positively impact the work of others; works within guidelines and policies