Shift Leader

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.” We just build better. Better
Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work &
lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free
  meal each shift they work *
• Flexible schedules in a
  fun, family friendly, team environment
• Medical, Dental and
  Vision Options**
• Paid time off –
  vacation and sick**
• 401K match (21 and
  older)
• Employee Assistance
  Program
• Fast track for career
  opportunities and management experience
• Free
  uniform

**Eligibility based off
of time in position and average hours worked

*Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

• Reporting to the
  Restaurant General Manager, our Shift Leaders are the champions of better
  burgers! In this role you will:
• Manage the
  performance of both FOH & BOH employees
• Promote a fun and
  positive work environment
• Manage the
  effectiveness of people focused processes and systems
• Provide initial
  and ongoing training to all employees within the unit utilizing SmashConnect,
  LMS, and 4 step method of training
• Reward and
  recognizes employee performance that exceeds company standards
• Manage with
  integrity the daily completion of operational check lists to include
• Line checks and
  uniform standards
• Opening/closing
  check lists
• Safe and deposit
  logs
• Manage the guest
  experience metrics (NPS and OSAT)
• Manage FSC
  operational standards daily
• Ensure all food
  safety standards are followed & in compliance with local health depts.
• Exemplify guest
  service on each shift of the day and communicates SIZZLE service standards to
  the employees
• Manage the
  successful onboarding and training for all new employees
• Follow COGS
  management procedures for food ordering and inventory
• Follow company
  cash policies to ensure minimal losses through theft or shortages
• Manage daily
  labor

Shift Leader Requirements

• Previous Shift
  Leader Experience
• 90-day completion
  of train the trainer course
• Flexible to work
  nights, weekends, and holidays
• Follow
  Smashburger uniform standards
• Ability
  to follow all guidelines and procedures set forth by Smashburger, local, state,
  and federal employment regulations
• Must successfully
  complete Smashburger training program
• Possess strong
  communication skills, both written and verbal, to effectively communicate with restaurant
  management, front line employees and corporate support teams
• People management
  skills to effectively select, assess, coach/counsel, develop, motivate, and
  lead restaurant teams
• Excellent
  attention to detail
• Proven time
  management, consistency, and organizational skills
• Highly motivated,
  self-directed, and results driven
• Physical ability
  to stand for extended periods of time and to move and lift boxes of food/
  supplies up to 50 lbs.
• Ability to work
  in high temperatures

All applicants and
employees have an equal opportunity for employment and advancement within
Smashburger. Smashburger is dedicated to
the principles of equal employment opportunity.
We prohibit unlawful discrimination against applicants, prospective applicants,
or employees on the basis of age 40 and over, race, sex, color, religion,
national origin, disability, genetic information, sexual orientation, gender
identity, military or veteran status, or any other applicable status protected
by state or local law. This prohibition
includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.

https://smashburger.com/job-applicant-privacy-policy