FOH Manager

Job Title: Floor Manager

Reports To: General Manager, Assistant General Manager

New fine dining steakhouse in Miami is seeking a polished,
hospitality driven Floor Manager to help lead daily front of house operations
and deliver a refined and memorable guest experience. Proudly brought to you by
the founders of Roberta’s and Foul Witch from NYC. Ezio’s will offer an
elevated culinary experience in a stylish yet approachable atmosphere.

This role is hands-on and service-focused. The Floor Manager
works closely with the General Manager and Assistant General Manager to lead
the dining room, mentor staff, and uphold the highest standards of service,
professionalism, and operational excellence.

The ideal candidate is a natural leader with a strong sense
of hospitality, excellent floor presence, and the ability to balance guest
experience with operational discipline in a fast-paced, high-volume fine dining
environment while working side by side with the team.

We’re looking for someone who will embody the brand, is
passionate about hospitality, has a positive, solution oriented mindset, and
thrives in a fast-paced environment.

QUALIFICATIONS

• 2+
  years of restaurant experience, preferably in fine dining or upscale
  casual concepts with 1+ years leadership experience


• Strong
  innate sense of hospitality with a guest-first mindset


• Experience
  with scheduling, labor and inventory management a plus


• Excellent
  multitasking and time-management skills


• Proven
  leadership ability with experience mentoring and developing FOH teams


• Ability
  to work all FOH stations and lead from the floor during service


• Strong
  knowledge of service standards, wine, cocktails, and beverage offerings


• Experience
  managing labor and understanding food and beverage cost controls


• Knowledge
  of POS systems and restaurant technology, including third-party delivery
  platforms

• Professional,
  clear, and productive communication skills

• Experience
  working in a high-volume restaurant environment


• Flexible
  availability, including nights, weekends, and holidays


• Food
  Handlers Certificate that meets local requirements (or willingness to
  obtain)


• Ability
  to stand for extended periods, lift 50+ pounds, and work in hot and cold
  conditions

DUTIES & RESPONSIBILITIES

• Lead
  the dining room by example, ensuring every guest receives warm, polished,
  and attentive hospitality


• Uphold
  and execute Ezio’s service standards, company policies, procedures, and
  training programs
• Ensure that all guests receive warm and welcoming hospitality, and that the Roberta’s team is exceeding expectations at all times.
• Understanding and implementing all company policies, procedures, standards, specifications, guidelines and training programs.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Emphasis on clean sightlines.


• Support
  the GM and AGM in overseeing daily restaurant operations and maintaining
  seamless service flow


• Take
  ownership of admin tasks as they arise and are given


• Maintain
  strong floor presence during service, anticipating guest and staff needs
  in real time


• Mentor,
  coach, and develop hourly FOH staff, holding all team members to
  consistent standards of excellence


• Assist
  with training and performance management in collaboration with senior
  leadership


• Foster
  a positive, professional, and respectful work culture that reflects the
  Ezio’s brand


• Ensure
  clean sightlines, impeccable dining room appearance, and adherence to
  sanitation and safety standards


• Monitor
  guest feedback and resolve concerns promptly to ensure memorable
  experiences


• Maintain
  clear communication between FOH and BOH teams to ensure smooth
  coordination during service


• Understand
  all company policies, procedures, standards, specifications, guidelines
  and training programs.


• Ensure
  compliance with Department of Health standards and ability to confidently
  guide inspectors during visits


• Oversee
  safe work habits and support DOH inspection preparedness


• Communicate
  promptly and professionally via email, text, and internal channels


• Represent
  the Ezio’s brand with professionalism and integrity in all guest and team
  interactions