Time Type:
Full TimeDSV North America | Collections Specialist, Accounts Receivable Department
DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area).
This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.
Key Responsibilities
The specialist will execute proactive collection strategies and manage the full cycle of account resolution:
Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts.
Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
Reporting: Generate status reports detailing portfolio aging and payments.
Documentation: Prepare required documentation for placing accounts with third-party collections agents.
Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.
Minimum Qualifications
Experience: A minimum of two years' experience in credit and collections.
Education: Bachelors or Associates degree, or equivalent post-high school education/training.
Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.
Professional Skills:
Strong oral and written communication skills.
Ability to handle multiple projects and prioritize tasks effectively.
Required to interact professionally with customers and internal departments at all times.
Ability to work both independently and collaboratively as part of a team.
Industry: Shipping experience is preferred but not required.
Location: This is a full-time, in-office role at our US Headquarters in Iselin, NJ. Remote work is not available.
For this position, the expected base pay range is $22.50 - $30.50 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws
Assistant Credit Controller • Iselin, NJ, US
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