Talent.com
Dunkin'
Shift LeaderDunkin' • Hickory Creek/Denton, TX, US
Shift Leader

Shift Leader

Dunkin' • Hickory Creek/Denton, TX, US
30+ days ago
Job type
  • Full-time
Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview:

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.


Responsibilities Include:

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Complete shift deployment plans for shifts to ensure positions are adequately supported
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  • Monitor employee attendance, punctuality, and adherence to company policies.


Education/Experience:

  • Must be at least 18 years old
  • HS Diploma or GED preferred
  • Basic computer skills
  • Fluent in spoken and written English or the local language in which you serve.
  • Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
  • Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
  • Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment


Key Competencies:

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20lbs (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space


Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Create a job alert for this search

Shift Leader • Hickory Creek/Denton, TX, US

Similar jobs

Shift Leader- Lead with a Purpose. Inspire a Team. Make an Impact.

McDonald'sArlington, TX, United States
Full-time

Are you passionate about developing people, delivering exceptional customer experiences, and leading by example? As a Shift Leader, you'll be responsible for creating a positive work environment, c... Show more

 • Promoted

Shift Leader

Potbelly CorporateSouthlake, Texas, United States, 76092
$14.75–$15.25 hourly
Full-time

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We are where good vibes and great careers are a wa... Show more

Shift Leader

Grandy'sIRVING, TX, US
Full-time

What makes Grandy’s a great place to work?.We've built a culture that is committed to developing and empowering our people.We understand that taking care of our team is the most valuable ingredient... Show more

Team Lead/Shift Manager

Wetzel's Pretzels LLCCedar Hill, TX, United States
Full-time

Team Lead/Shift ManagerOur Managers are trained to operate the store properly and efficiently, to always be able to take charge of the day and lead by example.Our Team Lead position is ideal for th... Show more

 • Promoted

Team Lead/Shift Manager

Wetzel's PretzelsCedar Hill, TX, United States
Full-time

Our Managers are trained to operate the store properly and efficiently, to always be able to take charge of the day and lead by example.Our Team Lead position is ideal for those new or with fresh i... Show more

 • Promoted

Shift Leader

Taco Bell CorpIrving, TX, United States
Full-time

Taco Bell - - Responsibilities:Supervise, motivate, and manage restaurant staff during the shift; Train new employees in procedures, guest experience, and company standards; Monitor employee perfor... Show more

 • Promoted

Restaurant Shift Leader

Marco's PizzaArlington, TX, US
Full-time

Do you love working with people? Are you looking for a fun environment where you can grow in your career?.Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,... Show more

Shift Leader

WingstopCorinth, TX, US
$13.25 hourly
Full-time

Now Hiring: Shift Leader (Hourly).Restaurant General Manager (RGM).This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operat... Show more

Shift Manager - Earn Up to $37/hr

TradeJobsWorkForceArlington, TX, United States
Full-time

We are looking for seasoned Shift Supervisor/Assistant Manager candidates who can bring their previous experience and add value to our growing brand.As we are a growing start-up company, there will... Show more

 • Promoted

Shift Manager - Earn Up to $37/hr

TradeJobsWorkforce75376 Dallas, TX, US
$37.00 hourly
Full-time

We are looking for seasoned Shift Supervisor/Assistant Manager candidates who can bring their previous experience and add value to our growing brand.As we are a growing start-up company, there will... Show more

 • Promoted

Shift Lead

Pizza HutGrand Prairie, TX, US
Full-time

The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations.The Shift Lead assists in management activities ... Show more

Shift Leader

Panda Express IncIrving, TX, United States
Full-time

Panda Express - - Responsibilities:Support in creating a vibrant and welcoming environment for guests; Gain skills managing store operations and leading the team during the shift; Gain hands-on exp... Show more

 • Promoted

Shift Manager

Long John Silver'sIrving, TX, United States
Full-time

Long John Silver's - 400 West Irving Boulevard - Responsibilities:Guarantees 100% satisfaction for every LJS guest.Resolves customer concerns promptly using BAM! to ensure they leave happy and sati... Show more

 • Promoted

Shift Leader

Panda Restaurant GroupMansfield, TX, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Shift Leader

Dunkin' DonutsIrving, TX, United States
Full-time

Dunkin' Donuts - 3405 North Belt Line Road - Responsibilities:Lead shift operations and coach Crew Members throughout the shift; Manage a positive team environment and ensure guest experience; Moni... Show more

 • Promoted

SHIFT LEADER

Potbelly Sandwich WorksSouthlake, TX, United States
Full-time

Shift LeaderPay transparency:Earn between $14.Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We a... Show more

 • Promoted

Shift Manager

McAlister's DeliARLINGTON, TX, US
$13.00 hourly
Full-time

Looking for a career where you can expand your knowledge in the restaurant industry with opportunity for management and leadership growth? At McAlister’s Deli, we want to hire, work with, and devel... Show more

Shift Lead

WalgreensArlington, TX, United States
Full-time

Job Description:Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for ... Show more

 • Promoted

Team Leader

Chick-fil-AMansfield, TX, United States
Full-time +1

Shift Leader at Chick-fil-AAre you passionate about serving others and working in a positive, people-focused environment? Do you have strong character, take initiative, and work with a sense of urg... Show more

 • Promoted

Shift Manager

Burger KingIrving, TX, United States
Full-time

As a Shift Leader, you will play a crucial role in ensuring all daily activities run smoothly and efficiently.Your primary responsibilities include ordering kitchen utensils and equipment based on ... Show more