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Conexess Group, LLC
ITS Operations Center Technician IConexess Group, LLC  • Brentwood, TN
ITS Operations Center Technician I

ITS Operations Center Technician I

Conexess Group, LLC • Brentwood, TN
30+ days ago
Job type
  • Full-time
Job description

Our history:
From our start in , Conexess has established itself in markets, employing nearly + individuals nationwide. Operating in over states, our client base ranges from Fortune / companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

POSITION SUMMARY:
Operations role within the ITS Operations Center providing continuous infrastructure monitoring, structured data center walk-throughs, and first-line escalation triage. Works within a two-person -hour shift model to ensure safe, uninterrupted operations.

ESSENTIAL FUNCTIONS:
Infrastructure Monitoring

  • Monitor carrier notifications, circuit alarms, and SD-WAN/edge alerts
  • Open and track carrier trouble tickets to resolution with documented follow-ups at defined intervals
  • Execute predefined troubleshooting steps from approved runbooks
  • Validate impacted Configuration Items (CIs) and facilities; coordinate vendor smart-hands as directed
  • Draft and send standardized outage communications using approved templates and subscriber lists
Data Center Operations
  • Perform daily walk-throughs to identify environmental, power, or hardware anomalies
  • Inspect cooling units per row, rack lights (amber/error), and fire suppression panels; validate cage/security
  • Weekly: verify Veeder-Root leak detection pass status; check generator fuel/containment; review UPS/ATS alerts; walk IDFs
  • Monthly: complete UST/fuel/environmental documentation; review UPS event logs; file compliance records
Service Management
  • Triage escalations from Enterprise Service Desk and Acute Support
  • Validate priority, CI, impacted service, and business urgency; resolve via KB where possible
  • Capture required details and route accurately to next-level teams
Operational Readiness
  • Maintain shift logs and turnovers; follow SOPs/runbooks consistently
  • Escalate risks promptly; ensure accurate documentation and communications

QUALIFICATION, EDUCATION, KNOWLEDGE, SKILLS:

Qualifications:
  • On-site role; -hour Panama rotation including nights/weekends/holidays
  • Works as part of a two-person shift team (Option )
Education:
  • Vocational/Community College certificate or Associate degree in IT or related field
Knowledge:
  • Basic networking (circuits, WAN/LAN)
  • OS familiarity (Windows/Linux)
  • Ticketing tools (ServiceNow or equivalent)
Skills:
  • Clear written/verbal communication
  • Detail orientation and SOP discipline
  • Team mindset; ability to work -hour rotations

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

On-site data center environment with frequent standing/walking, lifting up to lbs, PPE adherence, and exposure to environmental noise; safe work practices required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities.

The position is: On-site


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ITS Operations Center Technician I • Brentwood, TN

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