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Leading Edge Connections
Customer Service RepresentativeLeading Edge Connections • Buffalo, NY, US
Customer Service Representative

Customer Service Representative

Leading Edge Connections • Buffalo, NY, US
30+ days ago
Salary
$16.75 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Customer Service Representative Location:

  • On-site | Buffalo, NY Company: Leading Edge Connections (LEC) Schedule: Full-Time Pay: $16.75 – $18.00/hour (based on experience) About Leading Edge Connections Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country.
  • We’re growing quickly and opening a new Grand Island office built for collaboration, efficiency, and team energy.
  • We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.
  • Role Overview The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries.
  • This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.
  • What You’ll Do · Handle inbound customer calls in a professional and friendly manner · Assist customers with service-related questions and account support · Explain billing statements, charges, and payment options clearly · Resolve issues efficiently or escalate when needed · Document customer interactions accurately using internal systems What We’re Looking For · Customer service or call center experience preferred (not required) · Strong communication and listening skills · Comfortable using computers and navigating multiple systems · Reliable, punctual, and team-oriented · Ability to work on-site in Grand Island, NY Work Environment · Fun, fast-paced, modern office environment · Supportive leadership and collaborative team culture · Structured schedules with clear expectations · New office space designed for productivity and comfort What We Offer · Competitive hourly pay ($16.75–$18.00/hour) W2 Employment · Paid training · Paid time off and sick time · Full-time, stable schedules · Opportunities for growth as the company expands Powered by JazzHR
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Customer Service Representative • Buffalo, NY, US

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