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Conexess Group, LLC
ITS Operations Center Technician IIConexess Group, LLC  • Brentwood, TN
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ITS Operations Center Technician II

ITS Operations Center Technician II

Conexess Group, LLC • Brentwood, TN
30+ days ago
Job type
  • Full-time
Job description


Our history:
From our start in , Conexess has established itself in markets, employing nearly + individuals nationwide. Operating in over states, our client base ranges from Fortune / companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

POSITION SUMMARY:

Intermediate role within the ITS Operations Center handling complex triage, advanced smart-hands, carrier/vendor lifecycle management to SLA closure, and mentoring Technician I staff. Operates within two-person -hour shifts to sustain compliance and resiliency.

ESSENTIAL FUNCTIONS:

Monitoring & Vendor Management

  • Lead carrier ticket lifecycle: investigate, escalate per playbooks, document follow-ups every hour, drive to resolution
  • Execute advanced smart-hands: patching, optics swaps, console access, demarc testing under engineer direction
  • Validate CI accuracy and remediation steps; ensure proper outage communications

Data Center Operations & Compliance

  • Own monthly compliance record submission; audit SOP/runbook adherence; recommend improvements
  • Support after-hours change window monitoring; act as on-site observer and log outcomes

Incident Support

  • Support major incident bridges: capture timeline, ensure ticket hygiene, facilitate warm handoffs
  • Provide coaching to Technician I on troubleshooting and documentation standards


QUALIFICATION, EDUCATION, KNOWLEDGE, SKILLS:

Qualifications:

  • On-site role; -hour Panama rotation including nights/weekends/holidays
  • Works as part of a two-person shift team

Education:

Vocational/Associate degree in IT or related (Bachelor's preferred)

Knowledge:

  • Client/EMS, UPS/ATS familiarity
  • Network troubleshooting and vendor coordination
  • Service management tooling (ServiceNow or equivalent)

Skills:

  • Strong troubleshooting and disciplined documentation
  • Effective vendor coordination
  • Ability to coach junior technicians
  • Calm under pressure

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

On-site data center environment with frequent standing/walking, lifting up to lbs, PPE adherence, and exposure to environmental noise; safe work practices required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job responsibilities.

The position is: On-site


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ITS Operations Center Technician II • Brentwood, TN

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