Account Manager - Commercial Lines

About HUB International

At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacies and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

At HUB, we’re more than an insurance broker—we’re a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow.

Account Manager

Our team is growing, and we are looking for a “people person” who is passionate about working with customers. If you like managing your own clients and working with a team, this is the right fit for you. As the Commercial Lines Account Manager, you are responsible for servicing and retaining commercial lines insurance clients. You are also responsible for providing support to Producers and/or AEs in obtaining, maintaining, and expanding business.

In this role, you will:

• Maintain a book of commercial accounts

• Coordinate the processing of all commercial lines new and renewal business

• Work with producers to maintain synergy with HUB International corporate goals, our carrier requirements, and the needs of our clients

• Prepare quotations and prepare new client proposals

• Complete new business applications: upload applications using the appropriate company automation system and see through to policy issue

• Review all new policies for accuracy

• Process endorsements and renewals through communication/interfacing with clients and companies

• Process invoices and credits for agency billed business

• Process cancellations according to procedure manual

• Pursue professional studies and maintain familiarity with trends in the industry and new insurance products

• Improve/refine professional skills through continuing education

• Maintain account files in accordance with established procedures

• Gather underwriting, pricing, and supporting data for preparation of submission

• Generate applicable reports

• Establish and maintain good working relationships with company sales representatives, service centers, and underwriting and claim representatives

• Assist in training other employees

Required Skills:

• Current Property/Casualty Insurance License

• 3-5 years of brokerage experience

• High school diploma required, though college degree preferred

• Understand and analyze insurance coverages, forms, and policies

• Above average math skills

• Strong written, oral, and phone communication skills

• Organize, set, and maintain priorities

• Basic knowledge/experience with an agency management system

• Strong working knowledge of Microsoft Office

What You’ll Bring to the Role

• Client-focused mindset and strong problem-solving skills

• Ability to collaborate across teams and regions

• Strong communication and relationship-building capabilities

• Initiative, adaptability, and alignment with HUB values

Why Join HUB?

Our Vision: To be everywhere risk exists—today and tomorrow—helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities.

At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities.

We Offer

• Competitive compensation and comprehensive benefits

• Medical, dental, vision, and voluntary insurance options

• Health Savings Account (HSA) funding

• 401(k) with company match

• Company-paid life insurance and short-term disability

• Optional supplemental life and long-term disability

• Wellness programs and resources

• Paid parental leave

• Generous paid time off (vacation, holidays, sick, and personal time)

• Strong work-life balance

• Career growth and development in a rapidly expanding organization

• A collaborative, high-performing team culture

• Community impact through HUB Gives

Our Core Values

• Entrepreneurship: We encourage innovation and thoughtful risk-taking.

• Integrity: We do the right thing—every time.

• Teamwork: We work together to achieve the best results.

• Accountability: We take ownership of outcomes.

• Service: We serve our clients, communities, and one another.

Culture & Belonging

At HUB International, we are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know—we are here to support you. At HUB, inclusion isn’t just part of what we do—it’s at the heart of who we are.

Thank you for taking the time to meet with us! Attached, you will find the job description template, complete with comments. I will be setting up time in two weeks to regroup.

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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