We are looking for a Business Process Consultant (ITSM) to join our IT Services team in Kansas City! This is a great opportunity for someone early in their IT Service Management career who wants to grow their skills in service quality, governance, and continuous improvement. In this role, you'll support ITSM processes, assist with service performance analysis, and partner with teams to help improve overall service reliability and customer experience.
About You — experience, education, skills, and accomplishments
It would be great if you also had...
What will you be doing in this role?
About the Team
You will join the IT Services organization that supports enterprise‑wide processes and shared services. You'll work closely with Incident Management, Problem Management, and the ServiceNow platform teams. This role offers opportunities to learn enterprise ITSM governance, gain hands‑on experience, and contribute to service improvements that benefit internal customers across the company.
Hours of Work
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Business Process Consultant • USA, Philadelphia, PA
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