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MVT Services
Manager I, Customer SuccessMVT Services • El Paso, TX
Manager I, Customer Success

Manager I, Customer Success

MVT Services • El Paso, TX
10 days ago
Salary
$45,000.00 yearly
Job type
  • Full-time
Job description

Responsibilities

:
  • Leads and manages a team of Account Managers. This includes training, coaching and performance monitoring.
  • Develops and implements strategies to improve departmental efficiency, productivity, and quality of service.
  • Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement.
  • Collaborates with cross-functional teams to ensure seamless delivery of services to customers.
  • Evaluates and improve departmental processes and procedures to maximize efficiency and customer satisfaction.
  • Resolves, escalates, and communicates issues through the proper management channels.
  • Identifies present and future staff needs.
  • Monitors departmental staff’s performance and determine if there is a need for additional training and/or development plans.
Qualifications:
  • High School Diploma or equivalent required.
  • Three years related experience and/or training; or equivalent combination of education and experience preferred.
  • Proficient in Microsoft Office Suite or related software.
  • Proficient in AS400 and PC Miler.
  • Demonstrated ability in developing and implementing Customer Service processes and procedures.
  • Ability to identify process tools and implement Standard Operating Procedures related to Customer Services operations.
  • Required to work intermittent weekends based on business needs.
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
Benefit Conditions:
  • Only full-time employees are eligible.
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Manager I, Customer Success • El Paso, TX

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