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Digital Support RepresentativeJob Store Staffing • Colorado Springs, CO, US
Digital Support Representative

Digital Support Representative

Job Store Staffing • Colorado Springs, CO, US
5 days ago
Salary
$20.00 hourly
Job type
  • Permanent
  • Quick Apply
Job description

Job Store Staffing is currently seeking a Digital Support Representative for our client. This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members.


Location: North Colorado Springs, 80921

Shift: Monday - Friday from 7 am to 6:15 pm (typically 40 hours a week)

with OT and Saturdays as needed

Starting Pay: $18-20/hour

plus a $1 language differential (bilingual Spanish/English)

Duration: Temporary with opportunity of permanent placement.


Responsibilities:

  • Troubleshoot issues, then accurately document defects for the development team’s prompt resolution (capture steps, provide quantifiable impact)
  • Monitor and report issues, progress, and resolutions to staff and membership
  • Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries
  • Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff
  • Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations
  • Direct support of members and employees’ service issues
  • Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channels
  • Support projects within the organization's strategic plan: maintain relevant and efficient digital product and service offerings

Qualifications:

  • High School Diploma or equivalent
  • Required – 2+ years of experience in customer service, call center or financial service
  • Required - 1+ years experience in electronic product support or related degree program
  • Broad command and understanding of financial industry
  • Functional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking
  • Strong knowledge of digital channels
  • Excellent organizational skills
  • Mastery of verbal and written communication skills
  • Skilled in conflict resolution/management to professionally de-escalate member concerns
  • (Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRM
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Digital Support Representative • Colorado Springs, CO, US

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