Description
We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.
Core Competencies
Key Responsibilities & Essential Duties:
Qualifications
Required:
Preferred:
Required Clearances/ Certifications:
Work Environment / Location Expectations:
Help Desk Support Technician • Buffalo, NY, US
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