Public Services Technician 16846-12

Position Description: Under close supervision, this position sorts, shelves, and organizes materials, provides customer service, and performs routine clerical tasks in support of District operations. Position Responsibilities: Sorts, shelves, and organizes library materials; locates and retrieves library materials for employees and/or customers.

Shelf reads for accuracy and re-shelves misplaced items on a regular basis. Rearranges materials as needed to ensure adequate shelf space for materials; communicates shelf space issues with supervisors or other employees as necessary.

Maintains the neat appearance of work and public areas of the library during assigned shift; cleans and disinfects work and public areas of the library.

In addition, this position may:

• Assist customers in the basic use of library equipment and technology, including, but not limited to: Logging in and out of public computer and printing stations; Using check-out computers and equipment; accessing library account information online.

• Respond to customer inquiries, either in person or over the phone, regarding library services and operations; refers to other employees as appropriate.

• Move and/or arrange library furniture, equipment, and facilities for use by various library programs and restores the rooms or locations to an orderly condition following their use

• Assist with library programs by counting attendance or handing out materials.

• Use assigned reports to retrieve items from the collection.

• Pack and unpack library materials.

• Provide curbside delivery service to library customers.

• Enforce the Code of Conduct.

• Inspect audio-visual materials for damage or missing parts.

• Perform seasonal tasks such as shoveling show and spreading ice melt.

• Prepare the library for opening and/or closing.

Performs other duties as needed or as directed. Qualifications:

The ideal candidate will be able to build relationships at all levels and have one year of customer service or clerical experience.

The District may accept an equivalent combination of education and experience in lieu of the above.

Knowledge, Skills and Abilities: Knowledge of -

• Alphabetic, numeric and/or alphanumeric order
• Dewey Decimal system of classification
• District services and resources
• Microsoft Office and other software applications

Ability to -

• Communicate effectively with employees and customers
• Establish and maintain positive team relationships
• Exercise interpersonal sensitivity while working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds
• Follow directions and work quickly and accurately to meet deadlines
• Interact in a professional and respectful manner with employees and customers, demonstrating positive customer service behaviors
• Maintain confidentiality of customer information
• Model behavior for high levels of service
• Travel to a variety of locations to perform work and/or attend work-related meetings and trainings
• Use initiative, problem-solving skills, and sound judgement
• Work to resolve internal and external customer issues effectively and with a customer-first mentality; refer to other departments or employees as necessary
• Work with and troubleshoot office machines, such as copiers

Work Environment/Physical Demands:

Working Hours

While the District will make a good faith effort to maintain regular, predictable schedules, employees are expected to be available to work a variety of hours; working hours are subject to change and employees are scheduled according to the needs of the District which may include days, evenings, and weekends.

Work Environment

Work is performed in a library environment.

The noise level is usually low.

Work may be performed outdoors and exposure to seasonal weather conditions may occur.

Remote Work

Not eligible for remote work

Psychological Demands

Learn new tasks, remember processes, maintain focus while performing repetitive duties, communicate with customers and other employees, interact with or witness interactions with individuals who may be angry, hostile, experiencing mental and/or physical health issues.

Physical Demands

An individual performing the duties in this position may be required to stand, walk, stoop, kneel, reach, bend, and/or crouch; lift, carry and/or grasp up to 40 pounds and/or push and/or pull objects weighing up to 200 pounds on a wheeled cart or hand truck.

Union

Represented

Special Requirements:

Background & driver license check

Valid driver license and required insurance when operating a privately-owned vehicle for business purposes

Job Advertisement:

Benefits & Leave

• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 12 paid holidays

For more information, please see our Personnel Policies.

Schedule:

• Sundays 1:15p-5:15p
• Mondays 4:15p-8:15p
• Fridays 2:15p-6:15p
• Saturdays 9a-12p