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Sunrise Systems
Bilingual Producer Service RepresentativeSunrise Systems • Phoenix, AZ
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Bilingual Producer Service Representative

Bilingual Producer Service Representative

Sunrise Systems • Phoenix, AZ
30+ days ago
Job type
  • Full-time
Job description
Job Summary
  • The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.
  • The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.
  • As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Responsibilities
  • Demonstrate consistent good quality and performance results.
  • Provide consistent service that is customer focused and professional.
  • Supporting Field Sales agents with insurance product information
  • Assist with basic technical troubleshooting
  • Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
  • Learn soft skills while communicating with customers
  • Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
  • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
  • Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
  • Learn all policy product lines, all procedures for the core and worksite calls.
  • Provides support for business partners as needed.
  • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Skills
  • Ability to effectively communicate and build strong partnerships with newer employees.
  • Basic computer skills and knowledge of database software.
  • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
  • Demonstrated attention to detail, organizational skills, and time management skills.
  • Ability to work a flexible schedule to meet the needs of the business and performance requirements.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm in stressful situations.
  • Supplemental insurance knowledge and licensing is a plus.
  • Bilingual language proficiency
  • Bilingual skills (verbal, written, read)
Competencies
  • Problem solving – take an organized and logical approach to thinking through problems and complex issues
  • Initiative – Willing to do more than is required or expected
  • Adaptability – ability to redirect personal efforts to respond to changing environment
  • Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes
  • Qualifications - External

Education And Experience
  • High school diploma or general education degree (GED); Associate degree preferred.
  • years’ experience in a contact center environment preferred.
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Bilingual Producer Service Representative • Phoenix, AZ

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