Responsibilities
Qualifications & Skills
Experience/Background
You’ll act as a liaison, provide information and resolve any emerging problems. You are genuinely helpful with your sleeves rolled up for any manual handling.
The best Customer Service Representatives are patient, empathetic, and passionately communicative. With this, they can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards to maintain the highest customer satisfaction.
About the position
This is an in-office full-time position at Equinavia’s office in Watertown, CT. The schedule is Monday through Friday of 8 hours, from 8 am – 5 pm, with 3 breaks. There is occasionally paid overtime and shifts on a few select sales events. Training will be paid from day one.
About Equinavia
The Equinavia story began in Scandinavia nearly 40 years ago. There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia’s racing and English riding communities. Simply put, we found our purpose in meeting the needs of horses and their riders. We steadily expanded our collection while remaining true to the trifecta of quality, value and fashion. Equinavia’s vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence. Equinavia’s values are: Honest / Dedicated / Responsible / Curious / Appreciative. Equinavia is an equal opportunity employer. Equinavia offers competitive pay and benefits.
Exciting opportunities for career development and growth!
Salary: From $18.00 per hour
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
Equinavia strives to equip and inspire every equestrian for excellence.
Customer Service Representative • Watertown, CT, US
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