Cashier

Job Title: Cashier

Location: Altura Concepts – Various Locations

Employment Type: Full-Time or Part-Time

Job Summary

Altura Concepts is seeking friendly, dependable, and customer-focused Cashiers to provide exceptional service across our family of full-service restaurants, lounges, and fast-casual concepts. Cashiers are responsible for accurately processing customer orders and payments while creating a positive first and last impression for every guest. The ideal candidate is personable, detail-oriented, and committed to delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Greet every guest with a friendly, welcoming, and professional attitude.
• Accurately take customer orders in person, over the phone, and through online ordering platforms, when applicable.
• Process cash, credit card, gift card, and digital payment transactions accurately using the company's POS system.
• Answer customer questions regarding menu items, pricing, promotions, and ingredients.
• Recommend menu items, beverages, desserts, and add-ons to enhance the guest experience and increase sales.
• Ensure all orders are entered accurately and communicated clearly to the kitchen.
• Assemble and verify to-go orders for accuracy before providing them to guests or delivery drivers.
• Maintain cleanliness and organization of the cashier station, dining area, beverage station, and front counter.
• Replenish supplies including cups, lids, utensils, napkins, condiments, and beverage stations as needed.
• Handle guest concerns professionally and escalate issues to management when appropriate.
• Balance cash drawer and follow company cash handling procedures.
• Assist with opening, side work, and closing duties as assigned.
• Follow all company policies regarding food safety, sanitation, workplace safety, and guest service.
• Maintain a clean, professional appearance and represent Altura Concepts with integrity and professionalism.
• Support other front-of-house team members during busy periods.
• Perform additional duties as assigned by management.

Qualifications

• Previous cashier, customer service, restaurant, or retail experience preferred but not required.
• Excellent customer service and interpersonal communication skills.
• Basic math and cash handling skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and team-oriented.
• Flexible availability, including mornings, evenings, weekends, holidays, and special events.
• Food Handler Certification or ability to obtain if required by local regulations.

Preferred Skills

• Experience using restaurant POS systems.
• Previous experience in a fast-casual or quick-service restaurant.
• Strong sales and upselling abilities.
• Excellent problem-solving and guest recovery skills.
• Ability to remain calm and professional during busy periods.
• Bilingual (English/Spanish) is a plus but not required.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Occasionally lift and carry up to 25 pounds, including boxes, beverage supplies, and restaurant materials.
• Ability to bend, stoop, reach, push, and pull as needed.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to work mornings, evenings, weekends, holidays, and extended shifts as business demands require.

What We Offer

• Competitive hourly pay.
• Flexible scheduling.
• Opportunities for career growth and advancement within Altura Concepts.
• Comprehensive training and ongoing professional development.
• Employee dining discounts at participating Altura Concepts locations.
• A positive, supportive, and team-oriented work environment.
• Opportunities to cross-train and grow within multiple restaurant concepts.
• A company culture built on respect, integrity, teamwork, and hospitality excellence.

About Altura Concepts

• Altura Concepts is a hospitality company committed to creating memorable dining experiences through exceptional service, outstanding cuisine, handcrafted beverages, and genuine hospitality. Our portfolio of full-service restaurants, lounges, and fast-casual concepts is built on quality, teamwork, innovation, and operational excellence. We believe our people are our greatest asset and are dedicated to providing opportunities for professional growth while fostering a workplace where employees feel valued, supported, and empowered to succeed.

Est. in 2016, Our collection of restaurants includes some of the Valley's most well-known and relaxed full-service dining brands. We aim to provide a memorable experience for everyday moments and special celebrations by offering exceptional dining experiences and elevated cuisine dishes. Our focus is on culinary excellence, attentive service, and a warm and welcoming atmosphere.