Therapeutic Support Specialist

Therapeutic Support Specialist

Location: Best Point's Madisonville Campus5014 Madison Road, Cincinnati, OH 45227

The Therapeutic Support Specialist plays an essential role in creating a safe, structured, and therapeutic environment for children receiving behavioral health services. This position provides daily supervision, engagement, and support while helping clients develop social-emotional, behavioral, and developmental skills.

The Specialist works closely with clinical and program leadership to implement individualized treatment and behavioral support plans, utilize evidence-based practices, respond to crisis situations, and promote a positive treatment environment. This role also provides opportunities to support staff development through coaching, skill-building, and modeling effective behavioral interventions.

If you're passionate about working with children, thrive in a team environment, and want to make a meaningful impact in behavioral health, this is an opportunity to grow your career while supporting children and families in our community.

Qualifications

• Bachelor's degree in Human Services or a related field, or an equivalent combination of education and experience.
• Experience working in child-serving systems required.
• Experience in day treatment, partial hospitalization, inpatient, or other behavioral health settings strongly preferred.
• Strong communication, interpersonal, organization, and crisis-management skills.
• Ability to work effectively with children experiencing behavioral and emotional challenges.

Key Responsibilities

Direct Client Support

• Manage the treatment milieu and actively engage clients throughout the program day.
• Provide support for each client's therapeutic, behavioral, and developmental needs.
• Participate in the development and implementation of Individual Service Plans (ISP) and Behavioral Support Plans (BSP).
• Utilize evidence-based teaching procedures and program motivation systems.
• Facilitate classroom and program meetings that encourage client participation and engagement.
• Provide consistent supervision, monitoring, and support to maintain client safety.
• Demonstrate effective use of behavior modification strategies, crisis intervention, and milieu management techniques.
• Coach and support staff through modeling, skill-building, and feedback as needed.
• Provide coverage for Mental Health Group Specialists and facilitate social-emotional learning (SEL) groups when appropriate.

Collaboration & Communication

• Participate in team meetings, debriefings, and treatment planning discussions.
• Collaborate with clinical, educational, and program staff to support client goals.
• Maintain appropriate communication with guardians, school districts, and community providers.
• Support campus-wide programming and contribute to a safe, respectful, and professional environment.

Administrative & Program Support

• Assist with program-wide administrative and operational responsibilities.
• Provide orientation and support for newly enrolled clients.
• Follow established daily schedules, routines, and program structures.
• Document client services, interactions, and incidents in the Electronic Medical Record (EMR).
• Submit progress notes and complete incident reports promptly.
• Manage time effectively, meet deadlines, and communicate program needs and concerns to leadership.

Quality, Safety & Professional Development

• Collaborate with team members to evaluate and adjust ISP/BSP plans as needed.
• Receive and apply feedback from leadership and experienced staff.
• Participate in professional development, training, and ongoing skill-building opportunities.
• Utilize crisis intervention strategies, including de-escalation and physical restraint techniques when required to maintain safety.
• Complete and maintainCPI, CPR, and First Aid certifications.
• Follow HIPAA requirements, privacy standards, and all applicable agency and regulatory requirements.

Fiscal & Program Responsibility

• Accurately track daily attendance using unit rosters.
• Maintain clean, organized program spaces and use agency resources responsibly.
• Identify barriers to client participation and engagement and collaborate with leadership to address them.

Compensation & Benefits

Pay: $19.90–$22.00 per hour, based on qualifications and experience.

At Best Point, we believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

Health & Wellness

• Medical, dental, and vision coverage starting as low as $27 per paycheck
• Health Savings Account (HSA) with employer contributions of up to $1,200 annually for 2+ person plans
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) providing confidential emotional, financial, legal, and personal support
• Optional pet insurance

Financial Security

• Competitive 403(b) retirement plan with up to a 4% employer match
• Employer-paid life insurance valued at 2.5x your annual salary, up to $300,000 — 100% paid by Best Point
• Short-term and long-term disability coverage
• Public Service Loan Forgiveness (PSLF) eligibility, along with educational loan forgiveness support and resources

Career Growth & Development

• Free continuing education opportunities and professional development
• Tuition reimbursement opportunities
• 10% tuition discount for online programs through the University of Cincinnati
• Leadership Academy and professional development programs at no cost
• Interest-free personal computer loan program
• Employee referral bonus program with payouts of up to $1,000

Time Away to Recharge

• Generous paid time off package — up to 34 days off in your first year for eligible employees
• 10 paid holidays annually
• Paid parental leave for birth, adoption, and foster placement
• A work environment that supports healthy work-life balance and personal well-being

Work Environment

This position works in a combination of office, school, and mental health treatment environments and involves direct interaction with children experiencing behavioral health challenges.

Employees may be exposed to shouting and clients who demonstrate verbal or physical aggression. The position requires the ability to remain calm, professional, and safety-focused when responding to challenging behaviors and crisis situations.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The position regularly requires sitting, standing, walking, bending, and lifting up to 50 pounds. Employees must be capable of sustained physical exertion and able to participate in required physical restraint techniques and exercises to ensure the safety of clients at all times.

Our Culture

Best Point Education & Behavioral Health is Greater Cincinnati's most prolific nonprofit specializing in education, behavioral and therapeutic health services, and autism services for vulnerable and at-risk youth, their families, and caregivers.

We are committed to creating an environment where employees feel supported, have opportunities to grow professionally, and can make a meaningful difference in the lives of children and families.

Best Point is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.

Apply today to build your career while making a lasting impact on children and families in our community!