Currently seeking a highly motivated, technically skilled Field Services Technician to join our growing team. This role will be primarily out in the field, traveling extensively throughout the Northeast and periodically to the Carolinas, making critical measurements, troubleshooting issues, and ensuring our HVAC solutions are installed and performing to the highest standard to ensure our products are designed, built and delivered right every time. The ideal candidate thrives on independence, problem-solving, and delivering results, and will be the go-to expert on site for precise AHU curb and adaptor field measurements, warranty assessments, and occasional installation support. This role will have a direct impact in ensuring our products are built right, fit right, and perform right; the first time. Works under limited supervision. Other duties may be assigned as necessary. Opportunities for advancement possible.Classification: Salary, commensurate with experience
Reports to: Service Manager
Location: Northeast Region (extensive travel), periodic travel to Carolinas
Essential Functions:
•Field Measurements: Travel to customer sites to take precise field measurements for AHU curbs, adaptors, and related products.
•Warranty Support: Inspect, troubleshoot, and resolve warranty issues forAHU product line.
•Technical Problem-Solving: Diagnose issues in a wide range of HVAC applications, identify root causes, and implement effective solutions.
•Installation Assistance: Provide on-site installation support for AHU products as needed.
•Customer Interaction: Act as a professional, knowledgeable representative — communicate clearly, manage expectations, and build trust.
•Self-Management: Independently schedule, plan, and execute site visits, managing time and resources effectively.
•Documentation: Record accurate site data, photos, and measurements; prepare detailed service and measurement reports.
•Team Collaboration: Coordinate with Sales, Engineering, and Production to ensure smooth project execution.
Qualifications & Skills Required:
•Proven ability to troubleshoot and solve problems in the field.
•Ability to read and interpret technical drawings and specifications.
•Proficient with measurement tools, hand tools, and basic power tools.
•Comfortable working at heights and in various weather conditions.
•Valid driver’s license with clean driving record; willing to travel extensively.
•Ability to lift 50+ lbs with assistance when needed.Preferred:
•3+ years of HVAC installation, service, or manufacturing experience.
•Strong understanding of AHUs, curbs, adaptors, and rooftop HVAC systems is preferred, but are willing to train the right candidate.
•Experience with warranty service and field measurement in HVAC applications.
•Knowledge of sheet metal fabrication or rooftop equipment installation is preferred but are willing to train the right candidate.
Other Requirements:
•Solutions Mindset: Viewing challenges as opportunities and act decisively.
•Self-Starter: Not waiting for direction — initiative to plan, execute, and follow through.
•Professional Communicator: Ability to keep customers and the team informed with clear, timely updates.
•Detail-Oriented: Accuracy in measurements and documentation is non-negotiable.
•Adaptable: Able to pivot quickly when schedules, site conditions, or priorities change.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
HVAC Field Service Tech • Randolph, Massachusetts, United States
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