HVAC Service Dispatcher

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Signing bonus
• Vision insurance

Benefits: Benefits package varies by location


As a Dispatcher, you are a HUB for the business and a vital member of the team. Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources. You are responsible for assigning personnel/technician to booked appointments. Handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You must be a self-motivated, energetic, and enjoy helping people type person. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.


Specific Responsibilities:

• Scheduling and dispatching technicians, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from technicians, work crews, supervisors or sales personnel
• Using telephones, email, or text messages to contact customers, employees or company personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for installation and service
• Logistically plan daily jobs, routes, and work flow to maximize customer satisfaction and efficiency
• Provide back up support by performing Customer Service Representative duties, as needed
• Receive incoming calls in a professional and courteous manner and schedule appointments
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years of admin experience
• Logistical mindset
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office like Excel
• Familiar with CRM database; Service Titan experience a huge plus
• Typing skills are a plus

We are actively interviewing for this position -