Case Manager

Overview: The Case Manager is responsible for assisting DKA clients in addressing non-vocational barriers that may impact their ability to obtain and maintain employment. This includes helping clients navigate social determinants of health-such as access to food, housing, healthcare, transportation, and legal resources-by providing individualized support, resource referrals, and assistance connecting with community services that promote overall stability and well-being.

The Case Manager works collaboratively with the client's Employment Specialist or Job Developer, ensuring that the client's non-work needs are identified and addressed in alignment with their employment goals. This role requires strong communication, problem-solving, and advocacy skills, as well as the ability to provide culturally sensitive and trauma-informed support while empowering clients to build independence and self-sufficiency.

This is an onsite, client-facing position. Any work-from-home accommodations must be directly approved by the CEO for a specific and time-limited period, with the expectation of returning to onsite work once the approved period ends.

Responsibilities Common to all Agency Employees:

1. Maintains confidentiality and trust with all employees, customers, participants, and trainees in compliance with HIPAA and organizational policies.
2. Maintains culturally sensitive and trauma-informed interactions with employees, participants, and visitors, and pursues ongoing learning to strengthen cultural competence.
3. Strives for mutually beneficial solutions, values interdependence, and upholds a shared responsibility for the success of the organization as a whole.
4. Represents the agency in a positive and professional manner, demonstrating respect and professionalism in personal appearance and contributing to a clean, orderly, and welcoming facility environment.
5. Demonstrates respect, courtesy and dignity for all.
6. Demonstrates ethical conduct consistent with the National Association of Social Workers (NASW) Code of Ethics.
7. Responds in a timely manner in all aspects of communication.
8. Maintains a safe and clean working environment for self, employees, and visitors in compliance with OSHA regulations and other applicable safety standards relevant to the position's duties.
9. Advocates for client needs and demonstrates adaptability and flexibility to support the health and success of the team, participants, and the agency by initiating improvements, solving problems creatively, and showing motivation for positive change and organizational growth.
10. Completes all required agency training to maintain credentials and continuously enhance professional skills and knowledge.
11. Ensures consistent compliance with all DKA policies and procedures, seeking guidance from the appropriate supervisor when questions or concerns arise.
12. Adheres to assigned schedules and demonstrates punctuality, promptly communicating any scheduling conflicts, changes, or unforeseen absences to the appropriate supervisor.
13. Assists in other areas as needed, supporting colleagues and agency operations by stepping in during absences, contributing to new projects, or performing tasks outside of regular responsibilities.

Essential Duties and Responsibilities:

1. Complete timely and comprehensive daily case notes, monthly reports, and other documentation as requested.
2. Collaborate with the CCM Manager, Program Coordinators, Case Managers, Counselors, and other staff to ensure coordinated and effective service delivery, while maintaining HIPAA compliance.
3. Attend client meetings (e.g., ART or Coordination of Care) and bi-weekly staff meetings as scheduled.
4. Report any serious or problematic incidents within 24 hours and seek supervision for situations outside job scope or expertise.
5. Participate in professional development opportunities, such as training workshops or seminars, to enhance instructional and rehabilitation skills.
6. Maintain a full caseload, meet scheduled appointments, and communicate caseload issues or scheduling needs to the CCM Manager.
7. Accurately log work hours in the payroll system (iSolved), follow company procedures for PTO and time-off requests, and assist with staff coverage as needed. Conducts client needs assessments and develops individualized case plans to address barriers affecting stability and employment readiness.
8. Assists clients with accessing essential benefits and services, including SNAP, AHCCCS, Social Security, housing programs, healthcare, and behavioral health support.
9. Connects clients to basic-needs resources such as food, clothing, hygiene supplies, transportation, and community assistance programs.
10. Supports clients in developing key life skills, such as budgeting, organizing appointments, navigating legal or documentation issues, and accessing adult education opportunities.
11. Provides coordinated referrals through partner agencies and platforms like UniteUs, ensuring clients receive comprehensive, wraparound support.
12. Maintains regular check-ins to monitor progress, adjust goals, and collaborate with internal staff and external providers to promote client stability and success.

Required Skills and Abilities:

1. Ability to complete accurate, comprehensive, and timely case notes documenting client progress.
2. Strong teaching and training skills, with patience and the ability to adapt instruction to clients with varying skill levels, learning styles, and professional goals.
3. Ability to apply effective instructional principles and methods when working with individuals with disabilities or behavioral health challenges.
4. Knowledge of the job market, job development practices, and Vocational Rehabilitation services and requirements.
5. Understanding of group dynamics and the ability to work effectively with individuals experiencing behavioral or emotional challenges.
6. Capacity to act responsibly and appropriately in emergency situations.
7. Commitment to advocating for client needs and supporting positive vocational and personal outcomes.
8. Excellent verbal and written communication skills.
9. Strong organizational, time-management, and attention-to-detail abilities.
10. Ability to work independently while maintaining effective collaboration within a team environment.
11. Adaptability and flexibility in responding to evolving client needs and organizational priorities.
12. Proficiency with Microsoft Office Suite and related computer applications.

Required Education and Experience:

1. High School Diploma or GED
2. At least one of the following:
• Associate's degree or higher in social work, behavioral health, or a related field
• Peer or Recovery Support Specialist Certification
• Minimum of one (1) year of industry-related experience

Regulatory and Credentialing Requirements:

1. Must be able to obtain fingerprint clearance within 90 days of hire.
2. Must be able to pass a background check and pre-employment drug screening.
3. Current CPR and First Aid certification required or must obtain upon hire.
4. Maintain compliance with all ongoing Relias and BHT training requirements.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times, due to the potential to perform work within the Archive and PakMail environments.

Exertion Level:

This job is deemed MEDIUM duty work, as defined by the Social Security Administration, Code of Federal Regulations, § 404.1567, Physical exertion requirements: (c) Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

Equal Opportunity Statement:

DKA is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Overview: The Case Manager is responsible for assisting DKA clients in addressing non-vocational barriers that may impact their ability to obtain and maintain employment. This includes helping clients navigate social determinants of health-such as access to food, housing, healthcare, transportation, and legal resources-by providing individualized support, resource referrals, and assistance connecting with community services that promote overall stability and well-being.

The Case Manager works collaboratively with the client's Employment Specialist or Job Developer, ensuring that the client's non-work needs are identified and addressed in alignment with their employment goals. This role requires strong communication, problem-solving, and advocacy skills, as well as the ability to provide culturally sensitive and trauma-informed support while empowering clients to build independence and self-sufficiency.

This is an onsite, client-facing position. Any work-from-home accommodations must be directly approved by the CEO for a specific and time-limited period, with the expectation of returning to onsite work once the approved period ends.

Responsibilities Common to all Agency Employees:

1. Maintains confidentiality and trust with all employees, customers, participants, and trainees in compliance with HIPAA and organizational policies.
2. Maintains culturally sensitive and trauma-informed interactions with employees, participants, and visitors, and pursues ongoing learning to strengthen cultural competence.
3. Strives for mutually beneficial solutions, values interdependence, and upholds a shared responsibility for the success of the organization as a whole.
4. Represents the agency in a positive and professional manner, demonstrating respect and professionalism in personal appearance and contributing to a clean, orderly, and welcoming facility environment.
5. Demonstrates respect, courtesy and dignity for all.
6. Demonstrates ethical conduct consistent with the National Association of Social Workers (NASW) Code of Ethics.
7. Responds in a timely manner in all aspects of communication.
8. Maintains a safe and clean working environment for self, employees, and visitors in compliance with OSHA regulations and other applicable safety standards relevant to the position's duties.
9. Advocates for client needs and demonstrates adaptability and flexibility to support the health and success of the team, participants, and the agency by initiating improvements, solving problems creatively, and showing motivation for positive change and organizational growth.
10. Completes all required agency training to maintain credentials and continuously enhance professional skills and knowledge.
11. Ensures consistent compliance with all DKA policies and procedures, seeking guidance from the appropriate supervisor when questions or concerns arise.
12. Adheres to assigned schedules and demonstrates punctuality, promptly communicating any scheduling conflicts, changes, or unforeseen absences to the appropriate supervisor.
13. Assists in other areas as needed, supporting colleagues and agency operations by stepping in during absences, contributing to new projects, or performing tasks outside of regular responsibilities.

Essential Duties and Responsibilities:

1. Complete timely and comprehensive daily case notes, monthly reports, and other documentation as requested.
2. Collaborate with the CCM Manager, Program Coordinators, Case Managers, Counselors, and other staff to ensure coordinated and effective service delivery, while maintaining HIPAA compliance.
3. Attend client meetings (e.g., ART or Coordination of Care) and bi-weekly staff meetings as scheduled.
4. Report any serious or problematic incidents within 24 hours and seek supervision for situations outside job scope or expertise.
5. Participate in professional development opportunities, such as training workshops or seminars, to enhance instructional and rehabilitation skills.
6. Maintain a full caseload, meet scheduled appointments, and communicate caseload issues or scheduling needs to the CCM Manager.
7. Accurately log work hours in the payroll system (iSolved), follow company procedures for PTO and time-off requests, and assist with staff coverage as needed. Conducts client needs assessments and develops individualized case plans to address barriers affecting stability and employment readiness.
8. Assists clients with accessing essential benefits and services, including SNAP, AHCCCS, Social Security, housing programs, healthcare, and behavioral health support.
9. Connects clients to basic-needs resources such as food, clothing, hygiene supplies, transportation, and community assistance programs.
10. Supports clients in developing key life skills, such as budgeting, organizing appointments, navigating legal or documentation issues, and accessing adult education opportunities.
11. Provides coordinated referrals through partner agencies and platforms like UniteUs, ensuring clients receive comprehensive, wraparound support.
12. Maintains regular check-ins to monitor progress, adjust goals, and collaborate with internal staff and external providers to promote client stability and success.

Required Skills and Abilities:

1. Ability to complete accurate, comprehensive, and timely case notes documenting client progress.
2. Strong teaching and training skills, with patience and the ability to adapt instruction to clients with varying skill levels, learning styles, and professional goals.
3. Ability to apply effective instructional principles and methods when working with individuals with disabilities or behavioral health challenges.
4. Knowledge of the job market, job development practices, and Vocational Rehabilitation services and requirements.
5. Understanding of group dynamics and the ability to work effectively with individuals experiencing behavioral or emotional challenges.
6. Capacity to act responsibly and appropriately in emergency situations.
7. Commitment to advocating for client needs and supporting positive vocational and personal outcomes.
8. Excellent verbal and written communication skills.
9. Strong organizational, time-management, and attention-to-detail abilities.
10. Ability to work independently while maintaining effective collaboration within a team environment.
11. Adaptability and flexibility in responding to evolving client needs and organizational priorities.
12. Proficiency with Microsoft Office Suite and related computer applications.

Required Education and Experience:

1. High School Diploma or GED
2. At least one of the following:
• Associate's degree or higher in social work, behavioral health, or a related field
• Peer or Recovery Support Specialist Certification
• Minimum of one (1) year of industry-related experience

Regulatory and Credentialing Requirements:

1. Must be able to obtain fingerprint clearance within 90 days of hire.
2. Must be able to pass a background check and pre-employment drug screening.
3. Current CPR and First Aid certification required or must obtain upon hire.
4. Maintain compliance with all ongoing Relias and BHT training requirements.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times, due to the potential to perform work within the Archive and PakMail environments.

Exertion Level:

This job is deemed MEDIUM duty work, as defined by the Social Security Administration, Code of Federal Regulations, § 404.1567, Physical exertion requirements: (c) Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

Equal Opportunity Statement:

DKA is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.