Overview
Pay: $17.75 per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM’s standards for safety, service excellence, and operational efficiency.
The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA.
Responsibilities
Operational Dispatch & Coordination (BNA-Specific Environment)
· Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA.
· Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals.
· Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times.
· Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel.
· Track service completion times to ensure compliance with airline service level expectations.
Airline & Airport Communication
· Serve as ABM’s primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel.
· Provide real-time updates on service status and staffing coverage.
· Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly.
· Maintain professional working relationships with airline station managers and airport stakeholders.
Safety & Compliance
· Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies.
· Promote safe passenger handling techniques and proper equipment use.
· Monitor adherence to airport security and badging requirements.
· Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols.
Team Support & Workforce Coordination
· Support supervisors with shift coverage planning and attendance tracking.
· Coordinate agent assignments across BNA concourses to maintain balanced workload distribution.
· Assist with onboarding and training of new dispatch personnel as needed.
· Reinforce ABM’s culture of accountability, professionalism, and customer focus.
Administrative & Reporting
· Maintain daily dispatch logs and performance tracking records.
· Document service delays, complaints, and operational challenges.
· Assist management in preparing reports related to staffing levels and service metrics.
· Perform other duties as assigned.
Qualifications
-High school diploma or GED required.
· Prior experience in airport operations, aviation services, logistics coordination, or customer service preferred.
· Knowledge of Nashville International Airport (BNA) terminal layout and concourse operations preferred.
· Strong organizational and multitasking abilities in a fast-paced environment.
· Proficient in basic computer systems and dispatch software.
· Excellent communication and problem-solving skills.
· Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.
Airport Passenger Services Dispatcher • Nashville, TN, US
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