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The Gainey Agency
Remote Customer Service | Insurance AgentThe Gainey Agency • Baltimore, MD, US
Remote Customer Service | Insurance Agent

Remote Customer Service | Insurance Agent

The Gainey Agency • Baltimore, MD, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

We are seeking an Inside Sales Representative to provide high-quality service and tailored insurance solutions in a fully virtual work setting supporting clients in Baltimore, MD and across the United States.

  • Assist clients throughout the policy lifecycle, including product evaluation, selection, onboarding, and renewals.
  • Help clients evaluate and choose insurance products aligned with their needs, explaining coverages, limitations, and pricing clearly and accurately.
  • Support policy changes, endorsements and claims management with careful attention to detail and timely follow-up.
  • Develop and sustain trusting, long-term client relationships through consistent, professional communication and service.
  • Monitor market developments and product offerings relevant to the Baltimore, MD market and the broader industry to provide informed recommendations.
  • Collaborate with colleagues to refine sales approaches, share best practices and contribute to team performance goals.
  • Engage in ongoing training and professional development to expand technical knowledge and sales skills.
  • Excellent verbal and written communication skills for clear, professional client interactions.
  • Strong commitment to customer service and client satisfaction.
  • Ability to adapt and perform effectively in a fast-paced, virtual environment.
  • Possession of relevant insurance licenses or willingness to obtain required licenses.
  • U.S. citizenship and residence within the United States.

The position offers opportunities for advancement and professional growth, competitive compensation and potential performance-based bonuses, along with access to ongoing training and development resources.

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Remote Customer Service | Insurance Agent • Baltimore, MD, US

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