Blink Learning Experience Designer, Learning Experience Team

The Learning Experience team is seeking an innovative AI-forward Learning Experience Designer to join our dynamic team. In this role, you'll harness artificial intelligence and emerging technologies to design, develop, and rapidly deploy learning modules that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning, developing others, and leveraging AI to accelerate content creation and transform learning experiences. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful, performance-based content using AI tools and methodologies. The ideal candidate possesses expertise in adult learning principles and instructional design, coupled with demonstrated ability to use generative AI for rapid prototyping, content generation, and process optimization. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards through AI-augmented workflows. We value creative problem-solvers who can "think big" with an innovation-focused mindset and execute quickly by implementing AI-driven processes that compress traditional development timelines. Your experience in designing performance-based learning outcomes, adaptability, and AI proficiency will be key in driving continuous improvement of our learning experiences. Join us in creating world-class, AI-enhanced learning solutions that empower Blink associates globally.

Key job responsibilities
* Analyze, design, develop, and evaluate training solutions aligned with business objectives
* Partner with stakeholders and SMEs to gather requirements and create learning content
* Design and develop engaging multimedia content using various enhanced by AI for scenario generation, assessment creation, and content personalization
* Create storyboards, scripts, and job aids that support learning objectives utilizing AI to generate first drafts, variations, and quality improvements
* Apply adult learning principles and instructional design methodologies to course development
* Ensure consistency in learning design across multiple programs and platforms
* Measure and evaluate training effectiveness through various assessment methods
* Stay current with industry trends and learning technologies with particular focus on emerging AI tools and their applications in instructional design
* Maintain course content and curriculum documentation
* Provide recommendations for continuous improvement of learning programs
* Pioneer AI-driven processes that enable the team to scale content production while maintaining quality standards and reducing time to deployment

About the team
Our team is dedicated and responsible for the learning and development of Blink Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.

BASIC QUALIFICATIONS

- 2+ years of designing, developing, and delivering eLearning content experience
- Bachelor's degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development
- Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
- Experience designing and developing training materials in all modalities including ILT, e-learning and video
- Experience working cross functionally with tech and non-tech teams
- Experience in process improvement
- Experience working in a fast paced, quickly changing or international environment
- Experience with system simulations and basic HTML
- Demonstrated ability to use generative AI tools for content creation, scenario generation, quality assurance, and rapid prototyping of learning experiences

PREFERRED QUALIFICATIONS

- Experience with basic HTML, website management and content management systems (CMS)
- Master's Degree in Instructional Design, Learning Technology, or related field
- Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap Experience with evidence-based instructional design and learning analytics
- Multimedia development capabilities (video editing, graphics design, animation)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.