Sales Representative, Contact Center

Type: Full-time, remote, non-exempt role.

Requirements: Professional home office with high-speed internet, smart phone, and pre-existing right-to-work status required (Onward Climate does not provide sponsorship or relocation assistance).

CULTURE & IMPACT

Every day, we connect people with clean energy programs that matter-voluntary utility offerings that support renewable energy, reduce carbon emissions, ensure a more sustainable grid, and give customers a direct way to act on their values. We bring genuine enthusiasm and professional discipline to every call, and we hold ourselves to high standards of quality and compliance. Great sales here don't just hit a number - they move the energy transition forward, one conversation at a time.

This is a high-performance, high-impact role with a real earnings upside. Our top reps earn $80k+. It's also a role with a defined arc: most people build a strong 12–24 month run here, hone elite outbound sales skills, and move on with a verifiable performance record and a resume that opens doors. We're honest about that because we think you deserve to know what you're signing up for - and because the candidates who thrive here tend to find that framing motivating, not off-putting.

RHYTHMS OF THE ROLE

Focus: Enroll utility customers into energy programs through high-volume outbound calls.

Schedule: 40 hours/week. A minimum of 30 hours will be dedicated to active calling during local program hours (9 AM – 7:30 PM PT | 9 AM – 7:00 PM CT/ET).

ABOUT YOU

• Performance-Oriented: You have 1+ years in a quota-driven, persuasion-based role - sales, fundraising, canvassing, or similar. You know your numbers and aren't shy about sharing them. B2C inside sales experience preferred.
• Resilient Communicator: You have natural phone presence, handle objections with professional grace, and stay sharp through high call volume without losing energy or quality.
• Values-Driven: You're genuinely motivated by environmental impact and can connect program benefits to what customers actually care about.
• Coachable & Consistent: You implement feedback between sessions - not weeks later. You protect your calling hours, track your own performance, and show up ready to improve.
• Detail-Oriented & Tech-Savvy: You maintain accurate documentation, easily navigate multiple screens and apps, and are comfortable with Google applications, softphone dialers, and team communication platforms (Slack).

EXPECTATIONS

• Performance Standards: Meet or exceed sales performance KPIs with a consistent average of 55+ dials per hour and steady growth in sales conversion rates. Meet or exceed specified outreach hours, call quality (sales call compliance reviews ≥ 99%), and professionalism performance measures.
• Navigate Barriers: Confidently address customer concerns and overcome objections by using our sales response framework–connecting program benefits to customer needs to drive enrollments.
• Professional Resiliency: Maintain a positive, compliant, professional presence throughout every interaction - including challenging calls.
• Commit to Growth: Engage fully in paid training, coaching, and quality reviews. Be ready to discuss your own metrics at every 1:1.

WHY JOIN US?

• Competitive Pay: On target earnings of $68-$70k annually earned through $23-$24/hr starting base pay (DOE/Location) plus a monthly bonus structure with high earning potential (top Sales Representatives earn over $80k)
• Profit Sharing: We believe in collective success and share profits with employees.
• Work/Life Balance & Earned Flexibility: Fully remote. Fixed schedule during onboarding; opportunity to negotiate adjusted hours is earned through consistent performance and reliable communication.
• Comprehensive Benefits: Excellent medical, dental, and vision coverage with most premiums covered by Onward Climate, annual HSA contributions ($1,000 for individuals / $4,000 for families), up to a 4% 401(k) match, and a monthly internet stipend.
• Paid Time Off: Up to 4 weeks paid vacation annually plus up to 10 days accrued sick time per year, 11 paid holidays, 2 wellness days, and 8 hours of paid volunteer time. Bonus vacation days available for hitting sales targets. Opportunity to earn bonus paid vacation days by reaching sales targets.

YOUR TOTAL COMPENSATION AT ONWARD CLIMATE: Our compensation grows with you. Whether for an individual or a family, we invest in your benefits so you can focus on making an impact.

*Base salary ranges and bonus structures are discretionary, subject to change, and may be modified in the future. Profit sharing is determined based on year-end company performance.

OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY

Onward Climate is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. Onward Climate welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.