This position is for a Customer Service Agent for the Front Desk department of LA Crystal Hotel. You must be able to speak and write fluency in English and Spanish!
Due to the uniqueness of our hotel's situation, our Guest Relations will need to have an entire idea of the hotel current operation situation prior to initiating a position.
Main Job Tasks and Responsibilities
• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests, housekeeping needs, engineering needs or tea and restaurant reservations.
• Performs all essential duties of the Front Desk Agent
• Collaborates with employees from Housekeeping, Engineering, and Food & Beverage closely by executing requests accurately.
• Memorize and provide detailed hotel information such as outlet hours of operation, general information, driving directions, etc.
• Maintains good customer relations by keeping informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses on the telephone.
• Record and execute wake-up call requests
• Maintain a personal log of all guest requests to be reviewed by supervisors as necessary
• Maintains a friendly, cheerful and courteous demeanor at all the times
• Performs other duties as assigned, requested or deemed necessary by management.
• Informing front desk clerks of any changes or alterations in work situations
• Assisting guests with concerns and/or complaints, taking the proper measurements to ensure guests' satisfactory
• Issuing and providing guests with compensations and/or relief
Requirements
• High School Diploma or equivalent.
• Age 21+
• Working on a flexible schedule, hours/days. You may be required to work nights, weekends, overnight and/or holidays;
• Must be able to lift at least 20 lbs and pushing, pulling, bending, stooping, upward reaching or Prolonged periods of standing and or walking
• General knowledge of the Hotel departments, and their functions, and of the services and amenities available at the Hotel.
• Excellent customer service and verbiage skills.
• Ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.
• Strong organizational skills and the ability to multitask using multiple computer-based programs and interfaces.
• Firm understanding of Windows-based computers, proficient typing skill (60+ WPM), and working knowledge of Microsoft Office. The use of telephone PBX equipment, headsets, and radios is also required.
Benefits
• Yearly paid time off & Vacations
• Complimentary stay at the hotel
• Bonus and perks
• etc.
Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time) • Compton, CA, US
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