Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.
Major Duties and Responsibilities
· Actively and consistently support all efforts to simplify and enhance the customer experience
· Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
· Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
· Generates incremental revenue from existing customers by adding new/additional services
· Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
· Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
· Attends and actively contributes to sales meetings and training programs
· Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
· Collect and account for funds and provide receipts according to Company policy and guidelines
Required Qualifications
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service – 0 to 6 months
Preferred Qualifications
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Preferred Related Work Experience and Number of Years
Sales or relevant work experience – 1+
Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
Sales Representative • Wilmington, North Carolina
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