Digital Sales & Service Manager

Sandvik Mining has an opening for a Digital Services Sales Manager in Denver, CO!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

JOB PURPOSE

The DSSM operates in a matrix organization and manages a complex digital portfolio, ensuring customers are introduced to the right solutions with a clear path for future expansion.

The role requires independence, strong prospecting capability, and the ability to navigate multiple internal stakeholders while maintaining accurate visibility of opportunities through CRM and other digital tools.

MAIN RESPONSIBILITIES

Safety & Environment

• Promote a strong safety culture and ensure a safe and healthy working environment for all employees and stakeholders.

Sales, Business Growth & Development

• Develop and execute sales strategies, win plans, and business models for digital and automation solutions.
• Build and manage a healthy sales pipeline for defined digital offerings.
• Identify target customers and develop structured engagement plans.
• Lead automation and digital solution sales initiatives.
• Qualify, screen, and categorize customer interactions and opportunities.
• Build and maintain strong, long-term customer relationships.
• Identify new business opportunities and propose solution enhancements.
• Analyze pricing structures and recommend pricing models.
• Collaborate with local and global sales teams and factory resources.
• Partner with Sales Areas on forecasting, marketing activities, and system accuracy.
• Contribute to business development planning and execution across the matrix organization.
• Maintain an up-to-date, fact-based understanding of market and competitor activity.
• Deliver results in line with defined targets.
• Provide technical and value-based sales expertise to maximize short- and long-term growth.
• Support product launches, customer forums, expos, and marketing initiatives.
• Ensure adherence to QAR, CAR, discount management, and business case approval processes.
• Support trials, rentals, and pilot programs, ensuring contracts, KPIs, and governance are followed.
• Contribute to demand planning activities.

People & Collaboration

• Build trust quickly with customers and internal stakeholders.
• Establish strong working relationships across Sales Areas and backline teams.
• Operate effectively in a matrix organization with a strong sense of urgency and prioritization.

Financial Accountability

• Develop and manage opportunity pipelines.
• Drive order intake and invoicing performance.
• Maintain high forecast accuracy.

Customer Service

• Maintain strong understanding of customer needs, market trends, and industry challenges.
• Ensure high customer satisfaction through value delivery, performance, and reliability.
• Proactively manage feedback, issues, and resolution.
• Conduct regular customer visits and maintain direct relationships.

Personal Effectiveness

• Demonstrate high motivation and self-direction.
• Commit to continuous learning and professional development.
• Maintain a broad, strategic perspective while driving practical execution across organizational boundaries.

EXPERIENCE

• Minimum 5 years of experience working with mining operations and customer business processes.
• Proven success in sales, business development, or strong potential
• to master value-based selling.
• Demonstrated experience bringing technically advanced solutions to
• market.
• Solid understanding of the mining industry and associated equipment.
• Experience with cellular networks is an advantage.

EDUCATION

• Bachelor’s degree in Engineering with business experience, or
• Bachelor’s degree in Business (or similar) with a technical background or experience.

LICENCES & CERTIFICATES

• Valid driver’s license

COMPETENCIES

• Strong understanding of the mining industry and business processes.
• Proven ability to sell across all decision-making levels, from site to corporate.
• Resilience and stamina for long sales cycles.
• Strong safety-first mindset.
• High level of professionalism, integrity, and ethical conduct.
• Strong customer focus, even under pressure.
• Influential communicator with strong persuasive ability.
• Technical sales and solution-based selling expertise.
• Consultative selling approach focused on value and outcomes, not just features.
• Commercially astute with sound business judgment.
• Demonstrated leadership capability and ability to motivate others.
• Skilled in assessing and managing business risk.
• Highly developed negotiation and relationship-building skills.
• Strong collaboration skills within Sandvik and across the industry.
• Early adopter mindset with enthusiasm for new technologies and digital mine concepts.

Other

Other considered location Phoenix, AZ

Travel up to 50% in this role

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k)-retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.