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Domino's Franchise
Customer Service / Shift LeadDomino's Franchise • Lincoln, Nebraska, United States
Customer Service / Shift Lead

Customer Service / Shift Lead

Domino's Franchise • Lincoln, Nebraska, United States
30+ days ago
Job type
  • Part-time
Job description

Job Description

We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.

Core Customer Service Responsibilities:

  • Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
  • Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
  • Process payments and handle cash transactions with accuracy and integrity
  • Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
  • Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
  • Maintain accurate records of customer orders, special requests, and interactions
  • Ensure compliance with company standards, food safety protocols, and quality assurance measures

Shift Leadership Development Responsibilities:

  • Learn shift operations and team dynamics by shadowing experienced shift leads
  • Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
  • Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
  • Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
  • Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
  • Communicate shift observations, order metrics, and performance feedback to management as directed


Qualifications

  • Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
  • Excellent problem-solving and conflict resolution abilities
  • Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail
  • Strong organizational and time management skills
  • Ability to work flexible schedules, including evenings, weekends, and holidays as required
  • Patience, empathy, and a customer-focused mindset
  • Leadership potential with the ability to motivate and inspire team members
  • Proficiency with point-of-sale (POS) systems and other customer service software, or willingness to learn these tools on the job
  • Willingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorship
  • Openness to developing training and coaching abilities as you progress into shift lead responsibilities
  • Preferred: Customer service experience in a fast-paced environment, or willingness to learn in this type of setting
  • Preferred: Supervisory or shift lead experience, or eagerness to develop these skills
  • Preferred: Familiarity with customer service best practices and industry standards, or commitment to learning them
  • Preferred: Experience with scheduling software and performance management tools, or willingness to become proficient through training



Additional Information

All your information will be kept confidential according to EEO guidelines.

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Customer Service / Shift Lead • Lincoln, Nebraska, United States

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