Customer Service Representative

Customer Service / Order Entry Specialist – Full-Time (Onsite)$20–22/hr | Richmond, VA | No Experience Required – We TrainLooking to start or grow your career in a professional office environment? We're hiring a dependable, detail-oriented team member to join our customer service and operations team.This is a full-time, onsite position in Richmond, VA with training provided and opportunities to grow.What You'll DoEnter and process customer orders accuratelyTrack orders from start to deliveryAnswer customer questions via phone and emailHelp with shipping, returns, and product inquiriesKeep records organized and up to dateCommunicate proactively with customers and team members What We're Looking ForStrong communication skills (phone + email)Positive, customer-first attitudeDetail-oriented and reliableBasic computer skills (Outlook, Word, Excel)Punctual with reliable transportationNo experience required – we will train the right personWhy You'll Want This Job$20–22/hour starting payStable, full-time scheduleOn-the-job training and skill developmentOpportunity for advancementSupportive, team-oriented environmentBenefitsThree medical plan options with employer contributionMatching 401KPTO 120 hours7.5 days paid holidaysVoluntary: Dental, Vision, LifeShort term disabilityLong term disabilityVoluntary AFLAC:Accident insuranceHospital choicePersonal cancerCritical careAt Research Marketing and Innovations, we focus on building strong customer relationships and developing reliable team members. If you're motivated and ready to work, we want to hear from you.Apply today – we're hiring immediately pending a successful background check and drug screen.