Service Engineer – AI Automation, Cloud & Security

IT Support & Automation Engineer (Managed Services) Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling Speak Geek.

Be Human.

Make IT better for People.

At SMART I.T.

Services , we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with.

A big part of how we do that is automation :

• smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
• If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you’ll fit in here.
• What you’ll do Support end users and business owners with clear communication and calm troubleshooting.

Own tickets end-to-end:

• diagnose, resolve, document, and follow through .

Work proactively (not just break/fix):

• monitoring, patching, security improvements, and prevention .
• Build and improve workflows using modern tooling—process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).
• Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases ) in practical, secure ways.

Technologies you’ll touch (varies by client) Microsoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity) Networking:

• firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus) VoIP phone systems Cybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness) MSP operations: ticketing + RMM (ConnectWise / Kaseya-style) Virtual desktop environments (VDI / VMware-style platforms) Cloud + “data-center style” environments (hybrid happens) You might be our person if… You’re the one friends/family/neighbors call when “the Wi-Fi is weird” or a laptop is doing something unholy.
• You tinker because you want to—home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.

You enjoy making systems simpler:

• fewer clicks, fewer steps, fewer repeat issues .
• You can “speak geek,” but you genuinely like people—and you explain things without making anyone feel dumb.

Nice-to-have (not required) We’ll love it if you have any of these— but they’re not required :

• OpenClaw (AI framework) experience for building/operating agentic workflows Docker familiarity Kubernetes fundamentals (or curiosity to learn) Linux , especially Ubuntu (basic admin + troubleshooting) Local/private LLMs (local model setups), RAG , self-hosted agent tools, or building a small “AI server”/lab Experience supporting insurance agencies / regulated SMBs Scripting/automation mindset (PowerShell, Python, low-code, APIs) Cloud/security exposure (certs welcome, not required) Experience level We’re open to multiple experience levels.
• If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.
• Hybrid/Flex Role — Local Residency Required This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.

Benefits 401(k) retirement program Health insurance Paid time off Your birthday off Ready to apply?

If you want a role where you combine people-first support with cloud, security, networking, and automation—apply today.

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