Technology Consultant

Job Description

TechConnect is seeking an experienced Technology Consultant to join our team in Grand Rapids, MI.
As a Technology Consultant, this person is expected to effectively support the technology of a wide variety of TechConnect customers. The primary focus of this position is to design, deploy, maintain, and troubleshoot various technology solutions while implementing security best-practices.
The position is full-time, with benefits, with a starting salary range of $55,000 to $80,000 based on experience and certifications, and is eligible for profit-sharing.

Role Duties and Responsibilities

• Support the technology infrastructure of existing clients and onboard new clients.
  
• Diagnose, troubleshoot, and solve client issues across a variety of environments, platforms, and technologies.
  
• Take "ownership" of assigned client issues & projects and complete them in a timely manner.
  
• Proactively identify and solve situations before they become major problems.
  
• Ensure all designs, actions, and recommendations follow security best-practices.
  
• Create and maintain accurate documentation.
  
• Ensure all client hardware & software licensing is legal and properly registered.
  
• Communicate regularly with the team using Emails, Encrypted Messages, Communication platforms, and Video Meetings.
  
• Create, track, and prioritize client tasks in the Ticketing System.
  
• Discover, scope, design, and quote technology solutions to meet client needs.
  
• Exhibit a "measure twice, cut once" and also a "do it right the first time" mentality.
  
• Participate in occasional scheduled/emergency off-hours projects and upgrades.
  
• Travel onsite to client locations when needed.
  
• Maintain a calm & composed demeanor, especially when under pressure.
  
• Communicate effectively with both technical and non-technical people.
  
• Conform to relevant legislation and TechConnect policies & procedures.
  
• Study and obtain technology certifications (training will be provided).
  
• Perform other duties as assigned.
  

Requirements

Essential Experience, Skills, and Certifications

• 2+ years working in the IT industry.
  
• Experience with computer deployment, troubleshooting, hardware, OS install, software/app issues, backups, and security.
  
• Experience with troubleshooting printers.
  
• Experience with troubleshooting Microsoft Office apps (Word, Excel, Outlook, etc).
  
• Experience with Google Workspace, Google Drive, and Google Mail.
  
• Experience with Microsoft 365 and Microsoft Accounts.
  
• Basic knowledge of networking. Able to build/crimp a network cable.
  
• Basic knowledge of Servers, Virtualization, and Data Backup solutions.
  
• Certifications (or equivalent experience): CompTIA A+, Network+, Security+.
  
• Exhibit good security awareness and familiarity with security best-practices.
  
• Learn & implement new technologies.
  
• Think quickly and develop solutions on-the-fly.
  
• Prioritize and manage multiple tasks.
  
• Attention to detail.
  
• Documentation skills.
  

Preferred Skills, Experience, and Certifications

• 4+ years working in the IT industry.
  
• 2+ years of IT Consulting experience.
  
• Advanced experience of large-scale computer management, troubleshooting, backups, and security.
  
• Experience with Firewalls, Routers, Wireless, Switches, VLANs, VoIP, and network infrastructure.
  
• Experience deploying Servers, Virtualization, and Data Backup solutions.
  
• Experience developing scripts (PowerShell) and GPOs to automate/standardize configuration changes.
  
• Certifications (or equivalent experience) with Fortinet, Cisco/Meraki, Google Workspace, Microsoft 365, Zoom.
  
• Capable of creating highly-scalable frameworks and designs.
  
• Comfortable with Public Speaking and making presentations to groups.
  

General Requirements

• Excellent verbal and written communication skills.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Lift heavy objects (up to 25 lbs unassisted, 50+ lbs assisted).
  
• Stand, sit, and walk for extended periods of time.
  
• Have reliable high-speed Internet connection for remote work.
  
• Use computers and telephones for extended periods of time.
  
• Have a reliable form of transportation and be able to travel as needed.
  
• Located in (or willing to relocate to) the West Michigan area.
  
• Be a US Citizen and/or eligible to work in the United States.
  
• Able to pass a Background Check and Drug Test.
  

Benefits

• Competitive salary based on exhibited skill mastery and technology certifications.
  
• Company laptop and tools provided.
  
• Health Insurance (HSA).
  
• Dental Insurance.
  
• Short-Term Disability.
  
• Company-Term Life Insurance Policy.
  
• Flexible PTO & Vacation Policy.
  
• Work-from-Home policy, with occasional Remote-Work options.