Job Title: Document Analyst
Location: Remote (Worldwide)
Job Summary: The Document Analyst is responsible for reviewing, verifying, and analyzing documents to ensure accuracy, authenticity, completeness, and compliance with organizational policies and regulatory standards. This role supports operational integrity by identifying discrepancies, validating information, and assessing documentation for potential risk, fraud, or procedural gaps.
Responsibilities:
· Analyze and validate data extracted from a wide variety of documents, including government-issued IDs, proof of address, financial statements, legal contracts, and medical forms. Ensure extracted fields (name, date, document number, etc.) are accurate and complete.
· Identify sophisticated document fraud, including photoshopped IDs, counterfeit documents, and deepfake verification attempts. Use forensic analysis techniques to spot anomalies in security features (holograms, watermarks, microprint).
· Handle complex edge cases where documents are damaged, non-standard, or from unfamiliar jurisdictions. Use research skills and domain knowledge to make accurate determinations on document validity and data interpretation.
· Collaborate with Policy and Product teams to create, test, and refine annotation guidelines account for global document diversity and emerging fraud vectors.
· Provide structured feedback to machine learning engineers and data scientists on model performance. Identify systematic errors in OCR or data extraction and contribute to “golden datasets” used for model training and evaluation.
· Perform quality checks on document annotations and verifications completed by junior analysts or automated systems. Maintain high inter-annotator agreement (IAA) and ensure compliance with regulatory requirements.
· Ensure document processing workflows comply with global regulations, including KYC (Know Your Customer), AML (Anti-Money Laundering), GDPR, and eIDAS (Electronic Identification and Trust Services).
· Identify opportunities to streamline document review workflows, improve tooling, and reduce manual touchpoints without compromising accuracy or security.
Requirements:
· Minimum of 3 years of experience in Document Analysis, Identity verification, KYC/AML Operations, or Data Extraction within fintech, legal tech, trust & safety, or AI training sectors.
· Deep knowledge of global identity documents (passports, driver’s licenses, national IDs), financial documents (bank statements, pay stubs), and/or legal documents (contracts, incorporation papers).
· Proven ability to identify sophisticated document fraud, including manipulation techniques, forgery indicators, and biometric discrepancies.
· Experience with document verification tools, OCR software, or annotation platforms. Familiarity with data formats such as JSON, XML, or CSV for structured data output.
· Strong understanding of KYC/AML frameworks, data privacy regulations (GDPR, CCPA) and industry standards for identity verification.
Document Analyst • Saint Helena
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