Quality Manager

About Us:

We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS).

Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy.

Position Summary

As Quality Manager, you will be instrumental in upholding and advancing our organizational standards. Your role involves overseeing a broad spectrum of activities, including establishing and communicating quality standards, developing, and administering a comprehensive quality management system, and actively participating in continuous improvement initiatives. You will manage programs and activities within the quality functions of the organization, collaborating with team members to enhance customer satisfaction and reduce the cost of quality through waste reduction. Additionally, you will plan and implement continuous improvement activities in coordination with other team members.

Key Responsibilities

Quality Standards Establishment

• Develop and communicate quality standards to all relevant personnel.
• Administer policies and programs to ensure that organizational products and processes consistently meet established quality benchmarks.
• Oversee activities ranging from defining visual standards to managing Material Review Boards (MRBs).

Quality Management System

• Participate in the development, implementation, and administration of the organizational quality management system.
• Monitor progress against strategic quality-related goals to drive continuous improvement.

Team Management

• Lead and supervise the quality team providing guidance, training, and support to ensure quality objectives are met.
• Evaluate the quality of raw materials, components, in-progress goods, and processes.

Continuous Improvement

• Lead and participate in proactive continuous improvement activities, such as Value Stream Mapping, cost reduction through VA/VE, waste elimination, and quality improvement initiatives.
• Solicit internal and external feedback for process and product enhancement.
• Implement and measure the impact of corrective actions.
• Identify opportunities for process improvement and implement strategies to enhance quality, efficiency, and effectiveness.

Problem Solving

• Lead and participate in problem-solving activities to address deficiencies in production performance.
• Address customer, internal, and supplier quality issues through both short and long-term, formal, and informal initiatives.

Quality Support and Guidance

• Provide support and guidance on quality-related matters to manufacturing personnel.

Customer and Supplier Engagement

• Communicate with customers and suppliers regarding quality concerns, system improvements, and continuous improvement projects.
• Represent the company in negotiations on quality standards, establish mutual action plans, and make presentations.

Documentation Management

• Create and maintain documentation as required by ISO9001 & AS9100 and internal company needs.
• Prepare PPAPs, and create/revise Control Plans, Flow Charts, gage studies, SPC charts, and other assigned documentation.

Reporting

• Gather data and prepare comprehensive reports for management on quality metrics and other company quality activities/issues.

Required Knowledge, Skills, and Abilities

• Assimilates instructions and information in procedures in order to achieve independent decisions.
• Sufficient computer knowledge to develop, improve methods for tracking and retrieving information.
• Lead and direct the work of other employees and have full authority for personnel decisions.
• Have an impact on departmental budgeting, strategic planning, and procedural change.
• Comprehensive knowledge of the field's concepts and principles.
• Perform complex tasks typically following established processes.
• Ability to work as part of a team.
• Management skills.
• Problem/situation analysis.
• Oral and written communication skills.
• Ability to build collaborative relationships.
• Analytical thinking skills.
• Excellent customer service skills.

Required Education and Experience

• Bachelor's degree.
• At least 6 years of relevant experience.
• Ability to review and work with ITAR-controlled technical data and documents.

United States