The Director of Admissions/Concierge is responsible for overseeing and preparing new admissions in accordance with established policies and procedures. This role plays a key part in maintaining positive relationships with community partners, families, and facility personnel while ensuring a smooth and welcoming admission experience for incoming residents.
Interview residents, guardians, or sponsors to gather necessary admission information and obtain required signatures.
Assist with the resident admission orientation process per facility policies and procedures.
Prepare and maintain accurate identification records for new residents.
Admit, transfer, and discharge residents according to established policies.
Provide residents and/or guardians with admission packets, including resident rights, privacy notices, and admission agreements.
Maintain accurate records of bed availability and facility census.
Abstract and submit information from records as required for insurance verification.
Notify nursing staff of new resident arrivals to ensure timely room escort and onboarding.
Assume administrative authority and accountability for assigned responsibilities.
Maintain strict confidentiality of all resident information, including Protected Health Information (PHI); report any known or suspected unauthorized disclosures.
Coordinate and conduct facility tours for prospective residents, families, or partners.
Ensure brochures and printed marketing materials are readily available and organized.
Build and maintain relationships with families, residents, and community/civic organizations.
Plan and execute events to strengthen community engagement and enhance staff/resident relations.
Participate in civic and service organizations to build support for the facility and its initiatives.
Manage community service projects and identify solutions for any associated challenges.
Attend workshops, seminars, and training sessions as approved.
Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required:
High School Diploma or GED recognized by the Board of Education (required)
Minimum of 1 year of experience in Marketing or Admissions within a long-term care setting
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
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Admissions/Concierge Director • N/A, Illinois
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